Souad Mohamed Email & Phone Number

Dubai, United Arab Emirates

• Booking and dealing with Suppliers• Accurately verified information and updated information databases as necessary.• Offered new services based on the needs of a customer.• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.• Showed a clear understanding of departments and their procedures.• Excellent customer service even to difficult callers• Problem solving skills necessary to keep customers and clients satisfied• Multitasking skills to continue speaking to a customer while searching for information• Ability to remain calm in stressful situations• Desire to learn more that can be applied to the job for example i learnt(order confirmation / warranty /cancelation / inbound)• Strong work ethic leading to efficient and complete service• Familiar with multiple computer programs and systems with a capacity to learn others

• Strong work ethic leading to efficient and complete service• Provided customers with quality assistance through phone calls, emails, and internet chats.• Accurately verified information and updated information databases as necessary.• Offered new services based on the needs of a customer.• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.• Operate more than 4 ipads for receiving orders from online applications

Dubai, United Arab Emirates

• Provided customers with quality assistance through phone calls, emails, and internet chats.• Accurately verified information and updated information databases as necessary.• Offered new services based on the needs of a customer.• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.• Showed a clear understanding of departments and their procedures.• Excellent customer service even to difficult callers• Problem solving skills necessary to keep customers and clients satisfied• Multitasking skills to continue speaking to a customer while searching for information• Ability to remain calm in stressful situations• Desire to learn more that can be applied to the job for example i learnt(order confirmation / warranty /cancelation / inbound)• Strong work ethic leading to efficient and complete service• Familiar with multiple computer programs and systems with a capacity to learn others

Cairo, Egypt

• Learn the techniques of building a reliable website without writing a single line of code• Reveal the ingredients of viral content by learning the pillars of content marketing• Learn the way search engine works and what are the keys to boost your website ranking in the search engine• Explore case studies and success stories• Develop an implemented experience on how to make the right Social media marketing mix• Discover the secrets of creating a successful Online Advertising Campaign on (Google AdWords & Display, Facebook, Twitter, LinkedIn, Instagram,)• Practice the advanced techniques and best practices for using online advertising platforms to achieve higher ROI• Develop a killer email marketing strategy and drive sales through email• Create a reliable Digital Marketing plan and strategy that drives revenue and boosts your organization’s success• Dive deep into the internet data to conduct online market research, brand name monitoring and online competition analysis• Control your campaigns by learning to set goals and KPIs• Monitor and optimize your running campaigns• Get well prepared for Google Ads Certificates and Facebook Blue print Exams

Dubai, United Arab Emirates

 Managed a high-volume workload within a deadline-driven environment. Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Cairo, Egypt

 Responsible for KG Stage  Events Handcrafts Art teaching and training