Soubhagya Jyoti Jena Email & Phone Number

Bhubaneswar, Odisha, India

product handle - Fluid Coupling, Gear motor, worm Gear box, Helical Gear box.Lead the Customer Complaint Management team to analyze and resolve customer issues, achieving a 30% improvement in satisfaction ratings through strategic solutions and proactive communication.Streamlined customer service operations, enhancing efficiency and ensuring timely resolution of complaints, which resulted in a notable reduction in response times.Developed and implemented comprehensive training programs for customer service representatives, equipping them with advanced problem-solving skills and product knowledge to enhance service quality.Collaborated closely with cross-functional teams, including R&D, to address customer feedback and drive product improvements, ensuring alignment with market needs and expectations.Conducted regular customer visits alongside dealers to strengthen relationships, gather insights, and address concerns directly, fostering loyalty and trust among clients.Championed initiatives to promote AMC (Annual Maintenance Contract) services during customer interactions, contributing to increased service revenue and long-term client retention.

Pune, Maharashtra, India

Pune, Maharashtra, India

Analysis of field failure at the customer end for Gear box, Propeller shaft, Axles, 5th Wheel Coupling problems. Conducting warranty review meeting at TATA Motor. Ensure VOR closure on time Ensuring part availability in the market. Ensure maintaining data related to Product performance, Complaints and warranty. Coordinating with Logistics department and Inventory management for smooth operations. Handling sales distributors for achieving monthly sales targets. Building and maintaining healthy business relations with customers, enhancing customer satisfaction. Conducting new product trail fitment in field & maintaining product performance reports. Conducting service campaigns, van campaigns, mechanic meet & dealer meet Tracking aftermarket distributor performance. Tracking on competitor price and scheme.

Jamshedpur Area, India

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Master Of Cad/Cam, Mechanical Drafting And Mechanical Drafting Cad/Cadd

Bachelor'S Degree, Mechanical Engineering

Bachelor Of Engineering - Be, Mechanical Engineering