Senior Product Manager - Platform
San Francisco, California, Us
I managed search, pricing and core platform services.• Revamped the search experience, moving away from just showing a list of providers to a 360 degree overview of condition management guidelines, healthcare benefits, wellness programs, provider recommendations, and medical history. As a part of this project, I incorporated machine learning and natural language processing into Castlight search• Increased the pricing coverage in searches by 10X via a feature which mixes price data obtained from multiple sources – medical claims, third party APIs and price rate sheets. This project helped reduce product related customer churn by 80% and established Castlight as the industry leader in healthcare transparency. As a part of this project I introduced a modified genetic algorithm (pending patent approval) for price prediction and estimation• Optimized the drug search experience and improved drug price accuracy to 99% via API integrations with the largest Pharmacy Benefit Manager (PBM) • Improved the lab search experience, making it easier for patients to learn about the lab tests required for their medical condition and also to find low cost labs offering these tests near them•Improved provider search efficiency and user experience by leveraging geospatial information like provider and population density• Managed several platform projects spanning provider directory, claims, preferred networks, centers of excellence, Mixpanel instrumentation, new APIs and process optimization