Soubitya Seal

Soubitya Seal Email and Phone Number

Team Leader - Global New Accounts (Fraud Verification Team) @ American Express
Gurugram, HR, IN
Soubitya Seal's Location
Gurugram, Haryana, India, India
Soubitya Seal's Contact Details

Soubitya Seal personal email

Soubitya Seal phone numbers

About Soubitya Seal

I began my career with the simple idea that I could have anything in life as long as I help other people get what they want FIRST. That very mindset led me to develop meaningful relationships with clients, and stakeholders achieving outcomes.I majored in Marketing and realised how 'communication' made a difference in the professional world. Hence, I wanted to brush up on my communication skills and therefore joined a BPO. Speaking to people over the phone, and trying to solve real issues made me realise how much I loved helping my customers on the front line. I'd put my focus on building and leveraging relationships. While I was working for IBM, I got an opportunity to pursue my PG studies in the UK where I was well versed in a multicultural environment that helped me understand cultures and consumer behaviour. Since then, I've been fortunate enough to achieve more than 13+ years of Customer Service, Operations, and Customer Success experience with Fortune 500 corporations and small businesses alike.Maintaining a singular focus on serving my clients and my teammates has helped me to achieve numerous accolades and professional awards while gaining the influence and respect of my peers. My success as a seasoned Customer Experience professional opened the doors to Sales and Customer Success for companies like American Express, Lucid LLC and Editorialist YX. I've always believed that you need to be a 'storyteller' to engage and drive value. I'm a 'Gartner' certified Coach and a 'Gainsight' certified Customer Success Manager. Mainly, I apply my talents today focusing on serving the needs of companies in need of transparency, simplicity, and flexibility within the ever-changing dynamics of Consumer Behavior, Business Technology; specifically within the realm of enhancing overall Customer Experience. To Build Customer Loyalty & Drive Growth, I'm committed to being a resource to my clients and contacts that my professional motto is, "If I can't help you, I know someone who can".I’m a Postgraduate in Marketing from the University of Portsmouth, England.Reach out to me if you need a resource with a keen eye for detail. I can help you scale your business without much hand-holding. I believe in:➡️Quality over Quantity➡️A good team can take you miles. Invest and empower the group with the right authority.➡️There is always a way of getting things done.➡️Invest time in a relationship and see the magic.Sincerely,Soubitya+91 9650055256 || soubi4all@gmail.com

Soubitya Seal's Current Company Details
American Express

American Express

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Team Leader - Global New Accounts (Fraud Verification Team)
Gurugram, HR, IN
Website:
americanexpress.com
Employees:
79797
Soubitya Seal Work Experience Details
  • American Express
    Team Leader - Global New Accounts (Fraud Verification Team)
    American Express
    Gurugram, Hr, In
    View
  • Cvent
    Senior Onboarding Specialist, Client Success - Enterprise & Partnerships
    Cvent Oct 2022 - Present
    Gurugram, Haryana, India
    View
  • Customer Success Community Builders
    Member - Core Committee
    Customer Success Community Builders Sep 2022 - Present
    India
    This is a community for 'Customer Success' enthusiasts built by professionals in the same space. A one-of-a-kind community in India catering to everything CS. A strong platform with over 900+ professionals in Customer Success (CS) on LinkedIn. As a platform, it offers CS-related resources, mentoring, knowledge and networking opportunities to CS enthusiasts and emerging thought leaders who are passionate about sharing knowledge and connecting with the CS community.
    View
  • Editorialist Yx
    Customer Engagement Manager
    Editorialist Yx Aug 2020 - Sep 2022
    Gurugram, Haryana, India
    ▪ Onboarded clients from the initial sign-up to the activation process. Drove adoption and engagement that helped achieve a client retention rate of 88% for AY 2021-22. ▪ Liaised closely with Account Managers to derive customer health and identify opportunities to enhance their experience. Created Success Plans and Roadmaps. ▪ Result-oriented leader managing sales operations in a SaaS environment ▪ Customer engagement and support through various channels (app, email) for UHNW, VIP and SMB clients in the US. ▪ Demonstrated ability in working with multiple stakeholders and teams across but not limited to talent acquisition, hiring, training and development, vendor and stakeholder management ▪ Streamlining SOPs, bringing order to current processes and challenging the status quo to create better process mechanisms. ▪ Outreach programs from land and expand business perspective to C suite level executives and business decision-makers.Tools used - Google Suite, Asana, Jira, Ring Central, Zoom Info
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  • Lucid, Llc
    Customer Development Manager (Sales & Customer Experience)
    Lucid, Llc Oct 2019 - Apr 2020
    Gurgaon, India
    ▪ Provided seamless customer onboarding, developed clients in adoption helping create engagement, retention, and renewals for the business with over 90% successful transitions. ▪ Created meaningful relationships with Lucid Marketplace’s clients to drive high-impact business strategies enabled by Lucid Marketplace’s products which drove an ARR of 87%. ▪ Liaised closely with Account Managers to derive customer health and identify opportunities to enhance their experience. Created Success Plans and Roadmaps. ▪ Forecasting/Review/Account and Value Plans. ▪ Collaborated closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate. ▪ Hands-on experience with tools that I’m familiar with - Salesforce, PowerBI, Confluence, and Service Now.Enterprise Key Accounts Managed - Ipsos, Kantar, GFK, Nielsen
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  • American Express
    Team Leader Operations (Global New Accounts)
    American Express Mar 2017 - Sep 2019
    Gurgaon, India
    ▪ Led a team of high-performing analysts in the applications department covering products and processes for Credit cards (Consumer and SMB's), Personal loans and Working Capital. ▪ Awarded as 'Top Team Manager' for 2018 in terms of 'Net Promoter Score' and 'Customer Satisfaction' scores in the process. ▪ Achieved a 200 bps improvement from a process excellence project which helped in driving automation and help elevate the overall customer experience. ▪ Identified service delivery gaps and offer solutions to drive growth. ▪ Gartner-certified Coach
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  • American Express
    Lead Analyst (Global New Accounts)
    American Express Mar 2013 - Mar 2017
    Gurgaon, Haryana, India
    ▪ Part of the Customer Acquisition team with Amex. Successfully drove onboarding for prospects and existing clients ▪ Analysed and assessed risk while finalising credit card applications. ▪ Consulted on product innovations with internal stakeholders. Liaison with Credit Bureaus, Banking Regulatory bodies (US) for compliance. ▪ Customer Handling and Grievance redressals. ▪ I was a part of the Customer Identification Program (CIP) & Fraud Prevention team
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  • Picture Pal Uk
    Business Operator (Sales & Business Development)
    Picture Pal Uk Nov 2010 - Aug 2012
    Portsmouth, United Kingdom
    ▪ Developing need-based products and services for end consumers in a club/social environment, and events. ▪ Responsible for training and development (production, promotional, selling skills) to newly hired employees in Portsmouth, UK. ▪ Supervising grievance handling, and customer services to over and exceed customer expectations. ▪ Helping new recruits to drive sales. ▪ Working on situational analysis to develop organisational positioning. ▪ Managing production materials, banking, and finance for the production venues in designated areas. ▪ Acquiring new areas of business for business expansions
  • Ibm Global Services
    Customer Care Executive (Business Operations)
    Ibm Global Services Apr 2010 - Sep 2010
    Kolkata Area, India
    ▪ Providing technical support towards laptops, desktops, printers, networking, system and application software. ▪ Troubleshoot with the proper diagnosis for effective results. The customer base included the USA, UK, Canada & Australia. ▪ Upselling and Cross-Selling service solutions
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  • Wipro Bpo
    Business Operations Associate
    Wipro Bpo Aug 2009 - Apr 2010
    Kolkata Area, India
    ▪ Providing technical resolution to Hewlett Packard's customer base in the USA towards Laptops, Desktops and Printers. ▪ Upselling and Cross-Selling of Hewlett Packard’s out-of-warranty products and service solutions.
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Soubitya Seal Skills

Sales Marketing Strategy Teamwork Customer Satisfaction Public Relations Market Research Customer Service New Business Development Sales Management Team Leadership Business Development Microsoft Office Marketing Communications Risk Analysis Long Term Customer Relationships Time Management Networking Crm Marketing Social Media Marketing Team Management Vocm Analysis Conflict Management Project Migration Customer Relationship Management

Soubitya Seal Education Details

Frequently Asked Questions about Soubitya Seal

What company does Soubitya Seal work for?

Soubitya Seal works for American Express

What is Soubitya Seal's role at the current company?

Soubitya Seal's current role is Team Leader - Global New Accounts (Fraud Verification Team).

What is Soubitya Seal's email address?

Soubitya Seal's email address is so****@****ail.com

What is Soubitya Seal's direct phone number?

Soubitya Seal's direct phone number is +4475747*****

What schools did Soubitya Seal attend?

Soubitya Seal attended University Of Portsmouth, Institute Of Engineering And Management, The Central Modern School.

What are some of Soubitya Seal's interests?

Soubitya Seal has interest in Football, Badminton, Black, Music Mainly Non Mainstream, Health, Children, Environment, Academic Journals, Human Rights, Metal.

What skills is Soubitya Seal known for?

Soubitya Seal has skills like Sales, Marketing Strategy, Teamwork, Customer Satisfaction, Public Relations, Market Research, Customer Service, New Business Development, Sales Management, Team Leadership, Business Development, Microsoft Office.

Who are Soubitya Seal's colleagues?

Soubitya Seal's colleagues are Daniela Itzel Chapina Colón, Alberto Ortega Cortes, Anita Sanaphay, Kanishk Gahlaut, Christina Garcia, Christian Stefani, Ankita Singh.

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