Michail Sougarev

Michail Sougarev Email and Phone Number

Enabling organizations overcome modern obstacles and achieve strategic objectives. @ TBS Ltd.
Michail Sougarev's Location
Bulgaria, Bulgaria
Michail Sougarev's Contact Details

Michail Sougarev work email

Michail Sougarev personal email

About Michail Sougarev

A versatile leader with 20+ years of operations management and customer delivery experience, providing attentive strategic management tailored to the needs of enterprise clients. Highly adept at building and sustaining long-lasting relationships and facilitating product adoption at every opportunity. Holds a natural aptitude for harmonizing the vision of stakeholders to bring multifaceted projects to fruition. Enables organizations to overcome modern obstacles and achieve their strategic objectives through utilization of innovative concepts. Empathetic, authentic, self-aware professional determined to leave a meaningful legacy to the world following my principles of honesty and integrity. Confident that I have enough creativity to find the right balance between challenges and learning on one side and enjoyment on the other, both at work and in life.

Michail Sougarev's Current Company Details
TBS Ltd.

Tbs Ltd.

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Enabling organizations overcome modern obstacles and achieve strategic objectives.
Michail Sougarev Work Experience Details
  • Tbs Ltd.
    Commercial Director
    Tbs Ltd. Oct 2021 - Present
    Sofia, Bulgaria
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  • Nokia
    Care Business Manager
    Nokia Jul 2014 - Oct 2020
    Sofia, Bulgaria
    • Planned & oversaw revenue & cost and consistently overachieved targets of Nokia support organization across Central Asia, Mediterranean, and East Europe regions.• Led a team of 80+ customer support professionals and mentored them to thrive within their roles as they provided attentive & diligent client service.• Boosted customer satisfaction by 20% in a two-year period by incorporating survey feedback into new systems.• Negotiated a company-wide service delivery improvement initiative by presenting a business case to leadership that resulted in the launch of a remote delivery centre in Voronezh, Russia.
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  • Nokia
    Care Program Manager
    Nokia Mar 2009 - Jun 2014
    Sofia, Bulgaria
    • Provided impeccable customer service to Nokia clients by swiftly enabling them to resolve software & hardware issues.• Sustained long-term relationships with clients by following up to ensure that solutions achieved their objectives.• Managed remote teams of support engineers located in Finland, Poland, Portugal, and India and aligned their efforts to guarantee excellence and consistency.
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  • Nokia
    Project Manager
    Nokia Feb 2007 - Mar 2009
    Sofia, Bulgaria
    • Delivered a diverse range of implementation projects for customers in South-Eastern Europe and coordinated the rollout of new Nokia platforms and features.• Ensured strict compliance with budgets and consistently met simultaneous deadlines while facilitating customer success at every opportunity.
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  • Hewlett-Packard
    Consulting & Integration Project Manager
    Hewlett-Packard Apr 2004 - Jan 2007
    Sofia, Bulgaria
    • Overhauled and digitalized document workflow for the Bulgarian Judicial System to optimize processes, drive efficiency, and enhance transparency.• Implemented SAP across the operations of a leading tobacco manufacturer as it aspired to transition to privatization.• Assembled pre-sales commercial & legal documentation for European Institutions and the World Bank.
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Michail Sougarev Skills

Management Leadership Program Management Project Management Business Strategy Change Management Risk Management Team Management Team Leadership Project Planning Business Planning Strategy Business Development Service Delivery Telecommunications Integration Cross Functional Team Leadership Resource Management Pre Sales Project Portfolio Management Software Project Management Pmp

Michail Sougarev Education Details

Frequently Asked Questions about Michail Sougarev

What company does Michail Sougarev work for?

Michail Sougarev works for Tbs Ltd.

What is Michail Sougarev's role at the current company?

Michail Sougarev's current role is Enabling organizations overcome modern obstacles and achieve strategic objectives..

What is Michail Sougarev's email address?

Michail Sougarev's email address is so****@****ail.com

What schools did Michail Sougarev attend?

Michail Sougarev attended Rotterdam School Of Management, The American University Of Paris, English Language School "plovdiv"​.

What are some of Michail Sougarev's interests?

Michail Sougarev has interest in Travel, Humanitarian Work.

What skills is Michail Sougarev known for?

Michail Sougarev has skills like Management, Leadership, Program Management, Project Management, Business Strategy, Change Management, Risk Management, Team Management, Team Leadership, Project Planning, Business Planning, Strategy.

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