• Responsible for reviewing and printing files submitted by Loan Officer on the system • Resolving all branch problems and sending a detailed report on those problems and their solutions to the operations manager. • Responsible for implementing and following up on the steps of the expedited payment process sent by customers • Following up on problems with customer installments that are paid for through electronic payment channels. • Responsible for transferring portfolios • Receiving files from Loan Officer and reviewing signatures and signatures, • Responsible for the disbursement process and transfers to suppliers in coordination with the financial department. • Following up and coordinating cancellations sent by clients and giving them to the relevant department.

The customer service employee achieves customer satisfaction with the products and services provided by the company by carrying out the following job responsibilities and tasks: Receiving customers and presenting a positive image of the company and its representatives Identifying the level of customer knowledge of the services and products offered by the company and helping customers to get to know the company and its productsImmediately respond to customer inquiries and provide all the information the customer needs.Assisting clients in overcoming the problems they face and providing adequate and Receive customer orderssufficient answers to all their inquiries.Conducting face-to-face interviews, telephone interviews, or electronic questionnaires with clientsSubmit customer satisfaction survey reportsMaintain records of customer communication, transactions, comments and complaintsUse simple language to explain and clarify the causes of problems in a simple wayDetermining the priority of complaints and problems to be dealt with by organizing working hours

Marketing the company's various products and working to achieve the goal of monthly and annual sales and provide customer service to the fullest Answer all different customer inquiries and solve all customer-oriented problem