Soukaina Brini Email & Phone Number

Mall Of Qatar

-Allocated on opening the 1st Pal zileri & Tombolini - philipe plein- Ice Berg -D&G - Hacket - Fratelli Rosseti - Doucal’s Luxurious retail shops in Middle East' Mall Of Qatar '· Handled all store operations including shipment , receiving, oor coordination inventory management ,system set up and alarming ..· Performed B2B meetings with Pal Zileri & Tombolini Milano from A to Z to ensure exceptional customer experience and excellent product knowledge· Prepared and submitted Commercial Brief Reports , calculating metrics such as UPTS , KPIs and APTS· Upsell and cross sell in order to increase sales and maximize company pro ts · Collaborated with co-workers to ensure proper customer service· Handling customer questions, inquiries, and complaints· Inform customers about discounts and special offers· Provide customer feedback to the Store Manager· Monitor displayed products to facilitate replenishment of emptying shelves

Dubai, United Arab Emirates

Setting sales goals and developing sales strategies.· Researching prospects and generating leads.· Contacting potential and existing customers on the phone, by email, and inperson.· Handling customer questions, inquiries, and complaints.· Preparing and sending quotes and proposals.· Managing the sales process through speci�c software programs.· Building and maintaining a CRM database.· Meeting daily, weekly, and monthly sales targets.· Participating in sales team meetings.· Upsell and cross sell in order to increase sales and maximize company pro�ts · Work closely with retail sales managers to ensure sales targets are achieved.

Marrakesh-Safi, Morocco

Converse with customers to identify their purchasing requirement and assistin locating desired items· Provide customers with essential product information, as well as offer them a demonstration of product features· Direct or escort customers to appropriate aisles or store sections where they can �nd choice products· Provide solutions or replies to address customers problems or inquires· Oversee the tagging of products to ensure correct prices are re�ected· Monitor displayed products to facilitate replenishment of emptying shelves

Marrakesh-Safi, Morocco

Properly open and close spa each day according to Standard Operating· Procedures.· · Accurately book, change and cancel spa appointments.· · Acknowledge and greet everyone who enters and leaves the spa.· · Ensure that the check-in, check-out and payment process is handled in accordance with company policy· · Handle guests questions and concerns promptly, professionally and courteously.· · Maintain a clean; safe, fully stocked and well organized work area.· · Answer the phone promptly and use the guests name throughout the phone· conversation; operate· · phone system accurately and eciently.· · Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

Bachelor Of Business Administration - Bba, ادارة الخدمات البشرية/ادارة الموظفين، عام

Tourism, Hospitality Administration/Management

Bachelor'S Degree, Economics