Soukaina Menelas Email & Phone Number

Watertown, Massachusetts

• Provided clinical insight to the implementation and operation of the MT. Auburn Hospital Information System, and a variety of standalone and support computerized systems. Supported Epic Inpatient application module Orders entry, Clinical Documentation applications.• Assisted on identify and resolve issues, and facilitate appropriate escalation for timely resolution • Assisted with developing and executing user acceptance testing plans including creation of test cases• Provided 24-hour on-call support on a rotating basis with other clinical systems team members to address urgent issues that cannot be handled by the IS Service Desk or the MT. Auburn Hospital Service Desk• Provided interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel.• Provided interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel.• Provided professional customer support and responded to incoming calls/email in a timely manner, proactively listening and responding to Clinical inquiries regarding their hospital staff workflow.• Consisted (ability to follow identified workflows, plan requirements, clinical guidelines, and make sound, objective decisions).• Attended weekly team meetings to discuss team and project related activities, issues, epic upgrade and implementation. • Tested and analyze system configuration against requirement documents during implementation and administration.• Demonstrated customer service regarding responsiveness to customer requests for support assistance, whether troubleshooting, problem solving, report development, or system enhancements and correction testing.• Assisted with developing and executing user acceptance testing plans including creation of test cases.

Morton Ma

• Provided clinical insight to the implementation and operation of the Hospital Information System, and a variety of standalone and support computerized systems.• Recorded and document results and compare to expected results.• Detected software failures so that defects may be discovered and corrected.• Generated historical analysis of test results.• Document anomalies and issues.• Maintained database of software defects.• Examine code and execution of code in various environments.• Verified specific action or function of code.• Operated and maintain test networks.• Provided application instructions for users.• Developed and document application test plans based on software requirements and technical specifications.

Yorktown Pa

• Designed and executive test plans on computer applications.• Recorded and document results and compare to expected results.• Detected software failures so that defects may be discovered and corrected.• Generated historical analysis of test results.• Documented anomalies and issues.• Maintained database of software defects in share point folder’s• Examined code and execution of code in various environments.• Verified specific action or function of code.• Operated and maintain test networks.• Provided application instructions for users.• Developed and document application test plans based on software requirements and technical specifications.• Participate in application planning meetings.• Ensure data integrity standards.• Perform reviews, walkthroughs, or inspections.

Boston Ma

• Provided clinical insight to the implementation and operation of the Healthcare Center Information System, and a variety of standalone and support computerized systems.• Assisted on identify and resolve issues, and facilitate appropriate escalation for timely resolution • Assisted with developing and executing user acceptance testing plans including creation of test cases• Provided 24-hour on-call support on a rotating basis with other clinical systems team members to address urgent issues that cannot be handled by the Codman Square IS Service Desk or the Codman Square Health Center Clinical Service Desk• Provided interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel.• Provided professional customer support and responded to incoming calls/email in a timely manner, proactively listening and responding to Clinical inquiries regarding their hospital staff workflow.• Consisted (ability to follow identified workflows, plan requirements, clinical guidelines, and make sound, objective decisions) Attended weekly team meetings to discuss team and project related activities, issues, epic upgrade and implementation. Tested and analyze system configuration against requirement documents during implementation and administration.• Demonstrated customer service regarding responsiveness to customer requests for support assistance, whether troubleshooting, problem solving, report development, or system enhancements and correction testing.• Assisted with developing and executing user acceptance testing plans including creation of test cases.• Supported and educate end users with Epic clinical and complementary applications• Answered end user “how-to” questions• Understood user requirements; translate them to functional requirements and assist end user with Epic request submissions.

Pottstown Pa

• Supported Epic Inpatient application module Orders entry, Clinical Documentation applications.• Assisted on identify and resolve issues, and facilitate appropriate escalation for timely resolution • Assisted with developing and executing user acceptance testing plans including creation of test cases• Provided 24-hour on-call support on a rotating basis with other clinical systems team members to address urgent issues that cannot be handled by the Pottstown IS Service Desk or the Pottstown Hospital Clinical Service Desk• Provided interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel.• Provided interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel.• Provided professional customer support and responded to incoming calls/email in a timely manner, proactively listening and responding to Clinical inquiries regarding their hospital staff workflow.• Consisted (ability to follow identified workflows, plan requirements, clinical guidelines, and make sound, objective decisions) Attended weekly team meetings to discuss team and project related activities, issues, epic upgrade and implementation. Tested and analyze system configuration against requirement documents during implementation and administration.• Demonstrated customer service regarding responsiveness to customer requests for support assistance, whether troubleshooting, problem solving, report development, or system enhancements and correction testing.• Assisted with developing and executing user acceptance testing plans including

Lexington, Kentucky Area

• Provided clinical insight to the implementation and operation of the Hospital Information System, and a variety of standalone and support computerized systems.• Provided key contact person for resolving order communication and clinical assessment problems.• Provided a current and systematic format for education and training for clinical users in the use of computer solutions.• Provided Cerner Firstnet support in the Emergency Department using power notes.• Provided current and systematic format for education and training of physicians and physician office personnel within our community as required supporting the use of Cerner• Provided knowledgeable resource for patient care system problems and order communication questions.• Tested Institute Workstations and peripheral devices, using Cerner software modules and executing Cerner test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected• Viewed, creating, and modifying Excel worksheets• Viewed and updating device records in Access database• Logged Service Tickets with TDR Command Center for each testing failure• Provided Application Coordinators detailed information on each failed workstation, using Cerner modules and Cerner test-script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution