Soukaina Nafia Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Skilfully employ effective communication to address stakeholder needs, ensuring collaborative problem-solving and resolution,
• Contribute to ongoing process enhancement by identifying areas for improvement and suggesting viable solutions,
• Collaborate with cross-functional teams to ensure seamless project execution and achieve project success,
• Maintain a high standard of customer experience by promptly addressing inquiries and providing accurate information,

Casablanca - Settat, Maroc

- Managed end-to-end insurance processes, from administration to billing.- Oversaw billing operations, ensuring accuracy and timely invoicing.- Coordinated with insurance providers and handled policy administration.- Streamlined administrative tasks, including document organization and data entry.- Developed and maintained efficient billing systems and.

Préfecture De Casablanca, Morocco

-Overseeing the sales order process, from initial inquiry to final delivery.-Managing the customer database and ensuring accuracy of customer information.-Coordinating with other departments such as production, logistics, and finance to ensure timely delivery of orders.-Developing and implementing sales policies and procedures.-Managing customer complaints.

Préfecture De Casablanca, Morocco

-Provide first-level assistance for all incoming calls, emails, and tickets.-Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets while maintaining the highest degree of professionalism and service.-Document, troubleshoot, and resolve issues through the internal ticket system.-Determine the severity of issues and establish.

Casablanca

-Conduct a study on the cost of consumption and the appliances used.-Use energy-saving lamps (compact fluorescent lamps).-Avoid peak hours.-Consider using renewable energy sources.

Bachelor'S Degree, Physical Sciences Of Matter

Technical University Degree, Electrical Engineering Technology Specializing In Electrical And Industrial Electronics

Génie Electrique option Électrotechnique et Electronique Industrielle