Soukthavone Lam Email & Phone Number

Raleigh, North Carolina

* Defined, documented, and executed test plans, cases in QTest, and strategies to validate the quality of software releases and upgrade of client RTSM applications* Isolated, reproduced, and maintained defects in JIRA, implementing hotfixes, maintenance patches, minor, and major upgrades* Developed Risk Assessment document in Confluence for upgrade.

Durham, NC

* Developed and executed test plans, estimates, cases, scripts, and strategies for new functions and system enhancements for Point-of-Sale systems* Streamlined testing process with comprehensive test coverage for software releases by developing, maintaining, and updating test scripts and associated data sets essential for executing test plans in TestRail*.

Durham, North Carolina

* Created protocols and reports for the validation of systems and executed validation activities for clinical systems * Guaranteed the efficiency and reliability of critical systems by authoring, executing, and summarizing the execution of validation plans and protocols for IT/computer control systems and pharmaceutical manufacturing systems* Collected.

Durham, North Carolina

* Strategized and executed test plans and test cases for software release and conducted pre/post reviews for tests * Planned test efforts, analyzed test results, and recommended corrective actions* Collaborated with project team leaders, developers, and support groups for successful QA initiatives* Gathered user requirements, testing application systems.

Durham, North Carolina

* Orchestrated a systematic and informed decision-making process by coordinating change advisory board meetings with the Business Operations and Quality departments to evaluate business impact for change control requests* Achieved and maintained compliance standards with delivery of high-quality outputs by conducting internal QC checks on departmental.

Morrisville, North Carolina

* Administered and supported Oracle AERS database systems and managed performance qualification involving developing test data, writing, and executing test scripts for drug safety applications* Drove the successful enhancement of system functionalities by facilitating the validation process and the implementation of system upgrades as well as preparing and.

Morrisville, North Carolina

* Served as Lead Quality Analyst for validating of software for systems supporting Phase I through Phase IV projects within the IVR (Interactive Voice Response) systems department* Facilitated communication with design, development and implementation teams, providing user testing and system validation for IVR systems* Following SOPs, performed document.