Soukthavone Lam Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina

* Defined, documented, and executed test plans, cases in QTest, and strategies to validate the quality of software releases and upgrade of client RTSM applications* Isolated, reproduced, and maintained defects in JIRA, implementing hotfixes, maintenance patches, minor, and major upgrades* Developed Risk Assessment document in Confluence for upgrade releases based on product release notes* Enabled precise testing strategies for upgrades by assessing the impact of items in the release based on release notes and investigating to determine the appropriate amount of testing for upgrades* Standardized upgrades for hotfixes by collaborating with internal teams to develop test standards and procedures, work instruction documents, and upgrade hotfix processes* Contributed to overall client satisfaction through successful upgrade processes by collaborating with Software Quality Engineer, Product Management, and Client Directors to facilitate and support client or study upgrades* Maintained testing stack with staged data and configuration specific to upgrades

Durham, Nc

* Developed and executed test plans, estimates, cases, scripts, and strategies for new functions and system enhancements for Point-of-Sale systems* Streamlined testing process with comprehensive test coverage for software releases by developing, maintaining, and updating test scripts and associated data sets essential for executing test plans in TestRail* Facilitated the delivery of high-quality software by triaging and meticulously logging defects in the AccuRev bug tracking system and interfacing with developers on defect resolution and status for a streamlined resolution process* Responsible for setting up test bed with hardware and peripheral devices, hand scanners, pin pads, and build installation for testing* Assisted with functional testing of mobile app sales transactions on iPhones and Androids* Maintained a robust and error-free application environment by leveraging Postman to validate API responses for application and services and reviewing configuration files and exception logs during system-generated errors* Mentored, cross-trained, lead in-house and off-shore Software Test Analysts during test cycle

Durham, North Carolina

* Created protocols and reports for the validation of systems and executed validation activities for clinical systems * Guaranteed the efficiency and reliability of critical systems by authoring, executing, and summarizing the execution of validation plans and protocols for IT/computer control systems and pharmaceutical manufacturing systems* Collected, compiled, and reviewed data for validation studies and supported validation change control activities * Performed validation activities for clinical systems (TrackWise - Quality Management Software Application and IRMS - Information Request Management System)* Fostered a culture of quality excellence by driving the adherence of equipment, system, and process design, implementation, and qualification to established quality standards in collaboration with cross-functional teams

Durham, North Carolina

* Strategized and executed test plans and test cases for software release and conducted pre/post reviews for tests * Planned test efforts, analyzed test results, and recommended corrective actions* Collaborated with project team leaders, developers, and support groups for successful QA initiatives* Gathered user requirements, testing application systems, identifying, resolving, and reporting defects for successful software deployment* Contributed to the success of clinical trial operations by conducting system validation and compiling reports for a clinical trial management system (CTMS), as well as supporting project planning prior to validation testing

Durham, North Carolina

* Orchestrated a systematic and informed decision-making process by coordinating change advisory board meetings with the Business Operations and Quality departments to evaluate business impact for change control requests* Achieved and maintained compliance standards with delivery of high-quality outputs by conducting internal QC checks on departmental deliverables and driving adherence to FDA guidelines* Built and documented test plans and test cases, executed QA tests based on requirements, analyzed results, and prepared metrics and status reports using SQL queries* Created technical documentations, including validation plan, system requirements, development guidelines, and functional design specification* Administered change control requests

Morrisville, North Carolina

* Administered and supported Oracle AERS database systems and managed performance qualification involving developing test data, writing, and executing test scripts for drug safety applications* Drove the successful enhancement of system functionalities by facilitating the validation process and the implementation of system upgrades as well as preparing and reviewing system documentations using Livelink* Maximized user experience by providing continuous and effective business support to users throughout the sustained use of validated platforms, offering tailored training, assistance, and maintenance* Documented defects in HP Quality Center

Morrisville, North Carolina

* Served as Lead Quality Analyst for validating of software for systems supporting Phase I through Phase IV projects within the IVR (Interactive Voice Response) systems department* Facilitated communication with design, development and implementation teams, providing user testing and system validation for IVR systems* Following SOPs, performed document management functions of design specifications reviews, traceability matrix, and archival procedures for completed systems* Defined scope for writing and executing manual test scripts, and validated IVR reports for accuracy