Josh Miller Email & Phone Number

New York, United States

Elmira, New York Area

--Duties--Responsible for planning, leading, managing, coordinating and implementing the district’s technology initiatives; develop the Instructional Technology Plan; coordinate capital projects and NYS Smart Schools Investment Plan – see https://www.elmiracityschools.com/district/department/technologyManage the computer services staff, including five desktop technicians, one telecom technician, and one clerical support staff personPlan and coordinate software/hardware/network installations with other BOCES services and other vendors’ applications; notify users and stakeholders of potential impactsBuild and manage a $400,000 departmental operating budget and a $1!500,000 annual PC replacement and 1:1 student device programOversee the technology related purchases and maintain technology related inventories including a fleet of 6,600 computers, 500 interactive whiteboards, 350 printers, 40 multifunction copiers, and a server farm of 20 physical servers, 4 virtual server hosts, and numerous virtual servers--Achievements--Implemented a $4 million Districtwide Technology capital project to upgrade network switches in 50 network closets, reinforce infrastructure with UPS and environmental monitoring, install Cisco VoIP phone system for 1,000+ endpoints, and increase network resiliency and redundancy to prepare for computer-based testing. Created HelpNet, an intranet website with technology-related resources to provide self-help instructions and FAQs to empower users, explain policy information, and provide forms and documents in a central locationDeveloped the processes and workflow to manage the implementation of the district’s APPR planCompleted domain migration and consolidation for cost controls; coordinated the migration of 4,000 workstations in eight days

Former position was transferred from the City of Elmira to Chemung County in an IT Consolidation agreement. Job duties and responsibilities were the same.

--Roles--Public Relations Specialist, Project Manager, Photographer, Website Designer, Technical Support --Duties--Provide strategic direction and recommendations for purchasing, software/hardware upgrades, management of infrastructure, and restructuring of IT operations including merging IT organization with Chemung CountyManage a $432,800 departmental operating budget and capital improvement program budgetProvide support to 250 end-users, troubleshooting common network, software, and hardware issues, developing and updating documentation for users and IT staffCollaborate with vendors and users to design, implement, and maintain complex systems to support the data and records management needs of the City of Elmira and Chemung CountyAssist in the hiring and training of new staff members; develop job specifications for new and re-titled positionsEvaluate vendor presentations and demonstrations and determine application for current IT environmentPromote and provide information related to local projects, programs, and events through relationships with local officials, community leaders, business partners, etc. through the use of website articles, press releases, email lists, RSS feeds, brochure development, posters, and other print and electronic mediaDevelop websites and intranet sites using HTML, JavaScript, CSS, Graphic Design, and web standardsRepresent the interests of the City on regional committees and at conferences and seminars

I provided superior Customer service and Customer satisfaction, ensured proper operation and maintenance of Gretag Masterlab one hour photo equipment, maintained inventory, knowledge of items in stock, and POS procedures. Position was part time in high school and on breaks during college.

--Roles-- Help Desk Support, Workshop Presenter, Technical Writer, Technical Support--Duties-- Developed documentation and tutorials with clear and easy to follow steps for students and professors Assisted supervisors in preparing and promoting software workshops on common applications such as Word, Excel, Powerpoint, Photoshop, etc. Provided assistance to end-users in a user-friendly manner with common software packages including Microsoft Office, network and Internet software, and Windows and Macintosh Operating Systems