Chief Information Officer
CurrentDuties:•Setting strategy and direction of the IT department•Managing large scale projects based on the company’s strategic objectives.•Being sure that every department meets their needs and is highly effective in using IT solutions.•Overseeing IT operations and anticipating vulnerabilities•Merging subsidiaries IT architectures into a centralized one•Establishing KPI and elaborating reports for global monitoring of the activity and objectives completion. Key achievements:•Worked closely with the marketing team to enhance customer experience by deploying a brand-new website that gathers the company’s services and eco-system together, resulting in a decrease of the platform costs and an increase in visibility and traffic (around 20%) meaning more sales opportunities.•Reduced the costs of the IT infrastructure by over 30% by merging the subsidiaries' IT solutions.•Successfully collaborated with the sales and legal teams to evaluate and implement a group-wide customer relationship management, contracts, and billing system.•Built a solid and cross-functional IT team working together from 5 subsidiaries.•Established KPIs and a reporting system allowing the board to have a live and global activities overview.•Collaborated with the legal team for the GDPR compliance by aggregating customers' data and automating the retention process through IT solutions.•Boosted the HR activity by deploying a new career platform to manage the recruitment process and salaries administrative information. •Created a mobile solution that allows employees to track their professional travel expenses for compensation.•Enhanced the lead generation and targeting by implementing web tracking solutions that resulted in an increase in the conversion rate by 5%.•Secured the IT infrastructure by performing regular security audits resulting in a significant decrease in exposed vulnerabilities and breaches.
