Act as a neutral and unbiased party between tenants and landlords to resolve their housing disputes and conciliate their positions.Assist clients in simultaneously preserving their tenancy and preventing homelessness.Facilitate access to services and community resources for tenants and allow them to thrivePromote communication and cooperation while preserving relationships between all parties. Conduct a well-developed clinical assessment before enacting a crisis intervention that will lead to an efficient case management.

Investigated abuse, exploitation, neglect, and self-neglect that senior citizens are subjected to.Travelled to remote and isolated areas throughout the Berkshires to meet senior citizens and assessed their situation after a protective service report is filed.Conducted thorough interviews of senior citizens and contacted all involved collaterals.Collected and analyzed information to determine whether it supported or refuted the allegations. Developed service plans by assessing senior citizens’ needs to maintain their independence.Initiated and coordinated various services such medical, mental health, nursing, and legal procedure in order to meet the basic needs and protect the rights of senior citizens.Collaborated with other agencies and make referrals, when appropriate, to place senior citizens in a permanent and suitable living environment including community resources.Active member of the Human Resources (HR) Legislative and Diversity committees.