A result-oriented professional with experience in implementing ideas, improvising on solutions and resolving complex business issues; targeting assignments in Enterprise Risk Management | Data Privacy | Business Continuity | Information & Cyber Security with an organization of repute Providing Over 28 years experienced Information Technology & Risk Management with a demonstrated history of working in the Large MNCs USA/UK/Europe/Middle East. Skilled in IT Risk Management, Information Security, Strategic & Operational Risk, Data Privacy, Business Continuity Planning, ITIL, Data Center Architect, Automation, Cloud Transformation, Program Management and Communication. Distinction of holding the Global Certifications i.e., CISSP, CRISC, CISA, GDPR(CPEGP-UK), Enterprise Risk Management/ ISO 31000, PMP, Prince2, ISO 20000, COBIT, TOGAF, Cloud Computing, CCNA, MCSE etc. Hardcore Technical expertise in IT Infrastructure Build and Service Delivery, Apps support, Data Centre build & migration, Cloud transformation, Transition, IT Delivery (250 M$ +), End to end infra solutions, Tools, Automation, DA

Program Director

Information Technology is key to the delivery of 24/7 our banking service across traditional and electronic channels for retail, private, commercial and investment clients, and WE NCB successfully deploys across world wide ranging banking business.Held responsibility for managing SAP (IT Service Availability Strategic Program) to meet NCB future five year’s business expectation. The outcome of the program was: Improved service resilience Increased capacity Enhanced capability: In addition to,executed Outsourcing transformation program with various vendors i.e. IBM, ITCManaged major IT initiatives for banking business and achieving higher SLA (99%) to business by introducing IT Services availability Program Pro-actively assisted with the deployment of resources to challenging billable assignments in emerging technologies Coordinated with PMO to identify cross-program dependencies and leverage resources appropriately Developed and managed program/project plans which include risk & issues analysis and mitigation plansDeveloped and implementing programs / projects communication plan Reviewed financial management, projects plans and status reports for all projectsCollaborated with business partners to understand prioritization within the business and across KP-ITUnderstand and monitoring all areas within the business that initiate projects to ensure effective engagement on all projects from my program area of responsibilityCo-ordinated interface with Business Relationship Managers, Business Leaders, other program management team, NCB Leadership, Resource Managers, assigned PMs and stakeholders Ensured cross-track dependencies are identified and managed throughout project / program Coordinated with other PGMs to identify cross-program dependencies and leverage best practicesEnsured staff creates and maintains appropriate project and program artifactsIdentified and leverage best practices to improve efficiency and build capacity

Led service delivery of World Bank projectsManaged Organization’s strategic planning and alignment within practice. Actively contributed to redesign of practice offerings, Enterprise Risk Management, IMS etc.Negotiated business agreements (SOW / BPA) with clients regarding service contractsDefine & implement escalation process for improved customer satisfaction. Capable of managing crisis and handling pressure situation;Implemented change management mechanism to effectively meet delivery excellence Managed 116 project resourcesLeveraged consulting skills to assist utilities and identifying client’s business needs with regards to utilizing modern information technology and improving business processes; interactively worked with a broad range of client team to determine the impacts of "best-in-class" solutions by analyzing their short & long-term business strategies.

RSDM role had active responsibilities on Delivering 16 large accounts in IBM. Accountable on technical solutions review, approval of SOWs, Delivery Assessment approval of upcoming solutions and new business to IBM (South & West part of India locations) i.e. Cost Case, Quality assurance, Transition, Hiring manager role of PMs / Service Delivery managers and other additional roles for IBM growth. Liaison between project teams, executive management, PMO and finance. Reviewed, analyzed and maintained accurate project financials for SteerCom. Ensured corporate-wide standards and controls projects financial, purchase, recruitment. Held responsibilities on tracking projects schedule, estimations of earned value, identified risk & issues to avoid negative impact to operations & projects as well.Participated in sales and proposal presentations in addition to completing on-going service activities.Responsible for financial management, resource management, process management, Enterprise Risk Management and administration of the business Define & implement escalation process for improved customer satisfaction. Capable of managing crisis and handling pressure situation;Led various programs on IT infrastructure space, IMS, Application support, Middleware products, Cloud & Hosting Services, System Integration and application support.Supported to engagement team / pre-sales in the identification of strategic accountsWorked in conjunction with the commercial department to follow up on sales leads within practiceManaged 500 plus resource including 16 PMs / SDMs, who were assigned on IT service delivery & various IT projects.

Professional Summary in Accenture & Arthur Anderson Consultancy (1998 – 2007) – Data Services Lead (Multiple Accenture India locations). Assignment in Arthur Anderson Consultancy(1998) – which was latterly formed as Accenture Services.Led Data Services Operation and Service Delivery of multiple Accenture locations (multiple overseas clients) and executed IT Infrastructure projects for internal & external clients (Contract & Regular employment consecutively). Managed support shared services & overseas client IT Infrastructure projects management, IMS, System Integration, etc. It includes day to day production support and participating audits, BCM activities, process roll out(BS 7799, BS 15000, COPC, ISO 20000, ISO 27001), new technology implementation, Technology refresh and roll out globally , Financial assessment etc. for internal & external projects/clients.  Pfizer Inc. IT Infrastructure project transition and ODC setup (Assignment in New York) Infrastructure project management and service delivery of various clients across industries (Finance / banking / Telecom / Pharmaceuticals etc.) and shared services of Software development, BPO & Contract Centres.Developed and implemented all IT policies and procedures, including architecture, Desktop management, Application support, security, disaster recovery, standards, solution design, procurement, asset management etc.Handled acquisition of IT Capital Asset encompassing coordinating with vendors for various services and products, evaluating product/service offerings by the vendors & negotiating with the vendors Managed project financials including Capex, Opex, and Budgeting, benefits realization etc. Managed overall 53 project resources.