Soumia M Email and Phone Number
With two years of experience in the global recruitment industry and a current internship as a Shift Manager at AILZE LTD, I bring a wealth of skills and expertise to the table. In my role, I oversee operational excellence, manage a team, and ensure customer satisfaction during shifts. My responsibilities span from payroll administration and safety enforcement to training and development. As a Management student pursuing an MBA at the University of Central Lancashire, I have honed my skills in strategic business management, leadership, and human resource management. My educational journey also includes a Master's in Commerce from IGNOU, India, where I developed a strong foundation in accounting, managerial economics, and international business finance. My diverse experiences include tutoring in operations management at Chegg India Pvt Ltd, where I crafted lesson plans, provided exam support, and stayed abreast of teaching trends. Additionally, I served as an HR and Admin Officer at FERAPEAT GLOBAL, India, handling personnel records, payroll data, and contributing to HR-related metrics reports. I have undertaken impactful projects, including assessing customer satisfaction at the State Bank of India and delving into Human Resource Strategic Management for my Master's project. Further enhancing my skills, I completed a graduate-level online project course from MIT on Strategic HR Management. Complementing my practical experiences are certifications in Human Resource Management from Byjus and Human Resource Recruitment and Selection Training from Open Learn University. My core technical skills encompass leadership, recruitment, interpersonal communication, project management, and more. I am eager to bring my unique blend of academic knowledge, practical experience, and continuous learning to contribute effectively in roles that demand strategic thinking, leadership, and a customer-centric approach.
Ailze Ltd
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Shift ManagerAilze Ltd Jan 2024 - PresentUnited KingdomLeadership:** Spearhead a team during designated shifts, ensuring smooth operations and adherence to company standards. - **Operational Excellence:** Streamline operations for efficiency and effectiveness, emphasizing compliance with company policies. - **Supervision and Team Management:** Oversee employees, manage timesheets, and handle payroll administration. - **Customer Service:** Resolve customer concerns promptly, maintaining high levels of satisfaction. - **Staffing and Bookings:** Ensure adequate staffing for shifts, managing bookings effectively. - **Safety and Compliance:** Enforce safety procedures and regulatory standards, fostering a secure work environment. - **Training and Development:** Provide guidance, coaching, and training to staff members. - **Scheduling:** Create and manage shift schedules, handle employee work hours, and facilitate smooth shift changeovers. - **Financial Responsibility:** Manage cash transactions, balance registers, and ensure accurate accounting when needed. - **Reporting:** Provide comprehensive reports on shift performance, including sales, productivity, and operational/personnel issues. - **Cleanliness and Organization:** Maintain a clean, organized work environment, ensuring adherence to cleanliness standards. -
Subject Matter ExpertChegg India Oct 2020 - Sep 2022Delhi, India -
Human Resources ExecutiveFerapeat Global Pvt Ltd Oct 2019 - Nov 2020Kerala, IndiaRecord Management:** Maintain physical and digital personnel records, including employment contracts.- **Database Management:** Update internal databases with new hire information.- **Recruitment:** Publish and remove job ads, schedule interviews, and contact candidates.- **HR Metrics:** Prepare reports and presentations on HR-related metrics.- **Training Material Development:** Develop training and onboarding materials.**Projects**- **Customer Satisfaction (State Bank of India):** Spearheaded a project focusing on enhancing customer satisfaction in general operations.- **Human Resource Strategic Management (Master's Project):** Conducted a strategic HR management project, integrating perspectives of general management and key HR fields.
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Head Of AdministrationFerapeat Global Pvt Ltd Oct 2019 - Nov 2020Kerala, India
Soumia M Education Details
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Business Administration And Management, General -
LsnghssA
Frequently Asked Questions about Soumia M
What company does Soumia M work for?
Soumia M works for Ailze Ltd
What is Soumia M's role at the current company?
Soumia M's current role is Experienced Management Professional | MBA with Expertise in Operations, HR, and Leadership | Shift Manager Intern at AILZE Ltd | HR Admin& Officer | Proven Record in Operations, Customer Service, and Management.
What schools did Soumia M attend?
Soumia M attended University Of Central Lancashire, United Kingdom, Indira Gandhi National Open University, Indira Gandhi National Open University, Amc Group Of Educational Institutions, Lsnghss.
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