Soumi Basu Email & Phone Number

Bengaluru, Karnataka, India

As a Product Owner, I successfully conceptualized, developed, and launched a unified data ingestion pipeline for a SaaS-based enterprise platform. I also led a strategic initiative to develop business cases and conceptualize an innovative platform tailored for Managed Service Providers. Additionally, I created funnels in Pendo to boost product usage.Achievements:- Enhanced Customer Experience: Improved customer satisfaction and helped customers optimize their hybrid IT asset utilization.- Accelerated Decision-Making: Enabled faster decision-making for clients through streamlined processes and better data insights.Business Impact:- Increased Feature Adoption: Significantly boosted feature adoption rates and overall feature usage.- Revenue Growth: Contributed to a notable increase in revenue.- Cost Efficiency: Reduced operational and maintenance costs, leading to improved organizational efficiency.

Greater Bengaluru Area

Directed the end-to-end execution of multiple feature deliveries for a platform, from concept to launch. Spearheaded migration planning and tracking for assets in both on-premises and off-premises strategic data centers, ensuring a seamless transition to public cloud environments.Contributed to an initiative aimed at accelerating the decommissioning of legacy assets by introducing a streamlined decommissioning capability.Improved team productivity through effective collaboration and executive reporting, while also enhancing organizational efficiency by conducting sessions on product management and agile practices.Achievements:Reduced migration delaysIncreased data center utilizationAmplified customer satisfaction and expanded the user baseBoosted team productivity

Bengaluru, Karnataka

Led the launch of key features that boosted click-through rates and personalized digital experiences on a GRC platform for Third Party Due Diligence. Implemented AI/ML-driven reporting, enabling faster decision-making.Collaborated with marketing and sales teams to develop go-to-market strategies, accelerating product launches. Improved team productivity through mentoring and the adoption of Agile and product management best practices.Achievements:Increased user engagement and reduced churn.Boosted adoption and conversion rates.Shortened time to market.Enhanced team productivity.

Credit Scoring System Automation:Role: Oversaw the automation of the Credit Scoring System.Impact: Improved report accuracy, compliance, and customer satisfaction, while expediting decision-making.Key Achievements: Enhanced compliance, faster decision-making, and increased user satisfaction.Recommendation Engine for Cruise Liner:Role: Led the development and launch of a recommendation engine for an online consumer site.Impact: Enhanced personalization based on user activities.Key Achievements: Increased customer acquisition, conversion rates, and engagement.Customer Data Platform Development:Role: Steered the creation of a Customer Data Platform for 360-degree customer data analysis.Impact: Improved understanding of customers, leading to a better digital user experience.Key Achievements: Enhanced digital experience, customer outreach, and personalization.Big Data Cloud Platform for Fleet/Logistics:Role: Directed the development of a cloud-based platform for data profiling, curation, and storage in a data lake.Impact: Facilitated auditing, analytics, and IoT data reporting, improving vehicle health insights.Key Achievements: Enabled faster business decision-making and enhanced data utilization.

Bengaluru, Karnataka, India

Business Analyst Role in Online Retail Banking:Role: Managed the implementation and delivery of multiple features for Online Retail Banking.Scope: Enhanced features such as Customer Onboarding, SSO login, KYC, Account Opening, Statements, scrutiny, and Electronic Check Deposits.Key Achievements: Increased productivity, automated processes, and accelerated time-to-value for customers.Basel III Test Case Development:Role: Developed test cases for the Basel III accord in collaboration with a banking Center of Excellence (COE).Key Achievements: Improved product quality and strengthened adherence to regulatory compliance.

Bengaluru, Karnataka, India

As a developer and tech lead successfully build and deliver several feature for- Loyalty and Reward Program- E commerce portal

Kolkata, India

Build Member Information Management System for VISA card. Which helps to manage onboard customer in VISA network including Merchants/Purchaser, Maintain customer information, KYC Verification. Implemented features for Exception/Dispute Management to support card payment life cycle including Chargeback, Reconciliation, Pre-Arbitration, Arbitration.

Kolkata, India