Soumitra Paul

Soumitra Paul Email and Phone Number

Senior Customer Experience Product Manager @ Microsoft
Karnataka, India
Soumitra Paul's Location
Bangalore Urban, Karnataka, India, India
Soumitra Paul's Contact Details

Soumitra Paul personal email

About Soumitra Paul

My charter includes driving the product quality and improving customer experience on Files and Calendar area of Microsoft Teams.

Soumitra Paul's Current Company Details
Microsoft

Microsoft

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Senior Customer Experience Product Manager
Karnataka, India
Website:
microsoft.com
Employees:
231118
Soumitra Paul Work Experience Details
  • Microsoft
    Senior Customer Experience Product Manager
    Microsoft
    Karnataka, India
  • Microsoft
    Program Manager Ii
    Microsoft Aug 2020 - Present
    India
  • Mindtree
    Program Manager
    Mindtree Mar 2016 - Aug 2020
    Redmond
    Responsibilities:• Responsible for managing Beta/TAP/Preview customer validation program for Microsoft Teams product which includes Customer recruitment, on-boarding, product validation and end user adoption. • Create beta test assignments for participants, beta program documentation, and setup/manage resources for internal beta test activities and bug bashes.• Create and manage beta participant forums, create surveys for both internal and external customers• Responsible for… Show more Responsibilities:• Responsible for managing Beta/TAP/Preview customer validation program for Microsoft Teams product which includes Customer recruitment, on-boarding, product validation and end user adoption. • Create beta test assignments for participants, beta program documentation, and setup/manage resources for internal beta test activities and bug bashes.• Create and manage beta participant forums, create surveys for both internal and external customers• Responsible for bringing in solution partners, demoing product features, end user training, answering key product questions. • Develop and own the relationship with enterprise customers, drive the product validations, collect and manage the product feedback• Partner with enterprise customers to define and execute plan to drive end-user adoption and user retention. • Driving the daily bug triaging review and do timely escalation of the blocker items to the product engineering team.• Identify potential program risks and help ensure successful completion of beta activities • Define and analyze the beta participants metrics and feedback to generate and communicate the product utilization trend and recommendations Show less
  • Mindtree
    Program Manager
    Mindtree Aug 2015 - Mar 2016
    Richmond, Virginia Area
    Responsibilities : • Led a global cross functional team of 15 members from various groups such as marketing, engineering, testing, documentation, and customer support for developing the Biomed product for American Red Cross customer.• Created product strategy and vision presentations based on company vision and market insights and pitched to senior management and stakeholders. On approval transformed product vision into product roadmap, release plan and sprints backlog • Responsible… Show more Responsibilities : • Led a global cross functional team of 15 members from various groups such as marketing, engineering, testing, documentation, and customer support for developing the Biomed product for American Red Cross customer.• Created product strategy and vision presentations based on company vision and market insights and pitched to senior management and stakeholders. On approval transformed product vision into product roadmap, release plan and sprints backlog • Responsible for driving the product and business requirements with Business owners.• Driving the Business user’s acceptance testing and issue triaging.• Conducted product demos and webinars to Business users and Leadership team. Show less
  • Mindtree
    Senior Project Manager
    Mindtree May 2014 - Aug 2015
    Bangalore, India
    Responsibilities• Responsible for offshore transition and execution of Enterprise Risk management (ERM) projects for American International Group (AIG)• Responsible for project initiation including Statement of work (SOW) preparation, Project kickoff presentation.• Responsible for Project charter creation, Scope management, Transition planning, Knowledge map creation, schedule preparation, conducting project reviews, tracking, monitoring and controlling of individual… Show more Responsibilities• Responsible for offshore transition and execution of Enterprise Risk management (ERM) projects for American International Group (AIG)• Responsible for project initiation including Statement of work (SOW) preparation, Project kickoff presentation.• Responsible for Project charter creation, Scope management, Transition planning, Knowledge map creation, schedule preparation, conducting project reviews, tracking, monitoring and controlling of individual tracks.• Gathered requirements and created business requirement documents for ERM product enhancements. • Responsible for managing the program risks and issues; provide proper mitigation plan to ensure minimal impact on deliverables and timelines• Managing various program dependencies proactively and resolve them within the stipulated timelines• Governing changes through the change management framework• Maintaining seamless coordination between geographically distributed project teams• Regular tracking of the project status and provide the consolidated view of the progress to the Stakeholders across various tracks Show less
  • Mindtree
    Onsite Project Manager
    Mindtree Oct 2013 - Apr 2014
    County Dublin, Ireland
    Responsibilities - • Responsible for implementation of data consolidation framework into one centralized data store for American International Group (AIG)• Driving the Business requirement discussion with Business users and prepared the requirement specification document.• Responsible for managing the program risks and issues; provide proper mitigation plan to ensure minimal impact on deliverables and timelines• Managing various program dependencies proactively and resolve them… Show more Responsibilities - • Responsible for implementation of data consolidation framework into one centralized data store for American International Group (AIG)• Driving the Business requirement discussion with Business users and prepared the requirement specification document.• Responsible for managing the program risks and issues; provide proper mitigation plan to ensure minimal impact on deliverables and timelines• Managing various program dependencies proactively and resolve them within the stipulated timelines• Governing changes through the change management framework• Maintaining seamless coordination between geographically distributed project teams• Regular tracking of the project status and provide the consolidated view of the progress to the Stakeholders across various tracks.• Co-ordinated System Integration Testing and User Acceptance Testing with the business teams and IT teams in US and Ireland. Show less
  • Mindtree
    Project Manager
    Mindtree Feb 2011 - Oct 2013
    Bangalore, India
    Responsibilities- • Responsible for managing the delivery of entire Data warehousing application(iSite) for Aberdeen Inc, UK . • Leading a team of 20 Associates for delivering the entire application• Responsible for project initiation including Statement of work (SOW) preparation, Project kickoff presentation, Gross revenue margin estimation • Accountable for business user interaction for getting new change request, conducting business user training, estimation, schedule… Show more Responsibilities- • Responsible for managing the delivery of entire Data warehousing application(iSite) for Aberdeen Inc, UK . • Leading a team of 20 Associates for delivering the entire application• Responsible for project initiation including Statement of work (SOW) preparation, Project kickoff presentation, Gross revenue margin estimation • Accountable for business user interaction for getting new change request, conducting business user training, estimation, schedule preparation, tracking, change management, monitoring and controlling, managing risk, resource planning, quality control and SLA management, etc.• Established effective communication channel between teams in London, Singapore, New York and India. • Prepared test design based on knowledge acquired on middle office functions to best test the application. Show less
  • Tech Mahindra (Formerly Mahindra Satyam)
    Onsite Coordinator
    Tech Mahindra (Formerly Mahindra Satyam) May 2010 - Feb 2011
    Singapore
    Responsibilities - • Responsible for driving the Business requirement discussion with Business owners for Engineering project collaboration system (EPCS) for Land transport authority, Singapore.• Driving the acceptance testing strategy, plan creation and execution of the user acceptance testing.• Conduct Business users training and product demos to Business owners
  • Tech Mahindra (Formerly Mahindra Satyam)
    Project Lead
    Tech Mahindra (Formerly Mahindra Satyam) Jan 2006 - May 2010
    Hyderabad Area, India
    Responsibilities - • Responsible for preparing the functional specification documents for entire SDLC • Estimate the work product using function point.• Coordinating the signoff process of business requirement document.• Daily Monitoring and Tracking of work packets assigned to Team members.• Participating in Security Audit Interviews• Participating in Design and code reviews
  • Lexmark International, Inc.
    Team Lead
    Lexmark International, Inc. Sep 2002 - Jan 2006
    Kolkata , India
    • Analysis of the Document Workflow of a business process • Participate in preparation of the high level requirement specification for the Development team • Coding using Java, Servlets, JSP, Struts• Preparation of Schedule for the individual work items and get it reviewed by the Project Manager• Participated in effort estimation for individual work items • Participated in code review process• Resolving Field issue at Customer site
  • R S Software
    Product Engineer
    R S Software Aug 2000 - Sep 2002
    Kolkata, India
    • worked on Production Support for a Network Printer Management product of Lexmark
  • Cmc Ltd
    Team Member
    Cmc Ltd Oct 1999 - Aug 2000
    Kolkata, India
    • Responsible for coding using Java technology• Unit testing and peer review

Soumitra Paul Skills

Project Management Program Management Agile Project Management Ms Project Project Planning Project Estimation Project Tracking Stakeholder Management Customer Service Management Multi Site Team Management Project Risk/issue Management Project Dependency Management Project Schedule Development Project Coordination Change Management Property And Casualty Insurance Real Estate Mortgage Credit Cards Understanding Of Datawarehousing Concepts Sdlc

Soumitra Paul Education Details

Frequently Asked Questions about Soumitra Paul

What company does Soumitra Paul work for?

Soumitra Paul works for Microsoft

What is Soumitra Paul's role at the current company?

Soumitra Paul's current role is Senior Customer Experience Product Manager.

What is Soumitra Paul's email address?

Soumitra Paul's email address is so****@****ail.com

What schools did Soumitra Paul attend?

Soumitra Paul attended Indian Institute Of Social Welfare And Business Management, Assam Engineering College, (A.e.c).

What are some of Soumitra Paul's interests?

Soumitra Paul has interest in Swimming, Gardening, Tennis.

What skills is Soumitra Paul known for?

Soumitra Paul has skills like Project Management, Program Management, Agile Project Management, Ms Project, Project Planning, Project Estimation, Project Tracking, Stakeholder Management, Customer Service Management, Multi Site Team Management, Project Risk/issue Management, Project Dependency Management.

Who are Soumitra Paul's colleagues?

Soumitra Paul's colleagues are Chaitanya Pavan Penumarthy, Eladio Guzman, Anju Koshy, 周忠坚, Gu Gary, Mohammad Sohil, Hasan Samad.

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