Soumya Dey Email and Phone Number

Lead and manage Hang Seng Bank Country Data Operations team in GSC responsible for MI local and group system submission and reporting as well as to ensure ongoing service delivery per the agreed SLA. Strong end to end understanding and have hands on working experience on system operations in HSBC/HASE environment.Responsible for month end close in Hase local systems as well as group submissions in Saracen/ TM1.Involved in various MI report preparation and variance analysis including preparation of ExCo, Risk & Management Committee pack including financial commentaries. Involved in Budgeting of P&L and Balance Sheet at Customer Group level and at product level.Continuous engagement with stakeholders on evolving business and functional requirements to work towards standardisation in line with group organisational initiatives.Establishing an effective and robust communication channel with multiple stakeholders to ensure timely flow of information and continuous feedback mechanism.Adherence to Group policies, audit, controls, and compliance requirements.Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement and also responsible for providing solution to business queries as well as ability to independently drive solutions.Successfully working on the data and system issues and drive process improvement through elimination/ automation of process gaps.Effective communication with the team members on organisational change and goals required for the respective roles and responsibilities.Develop the soft skills and technical competency of team by putting together personal development plans for all team members.To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.Managing multiple complex ad-hoc projects.

⇨ Working closely with the Head of Business Finance to develop and implement the operating Model, encompassing Processes, Policies and Systems.⇨ Monitoring and assessing the effectiveness and efficiency of the Processes, operations and make recommendations / implement changes as appropriate.⇨ Develop and maintain an in-depth knowledge of Finance Processes and regularly conduct functional review of processes.⇨ Identify opportunities and actively engage in the development of common data platforms and utilities in close association with related work streams.⇨ Drives synergies and process efficiencies including adoption of new and advanced automation solutions⇨ Lead and implement strategic projects.⇨ Understanding new accounting and regulatory requirements, assessing impact on HSBC and the processes and implementing changes like IFRS.⇨ Understanding complex accounting systems, Data and Systems Transformation and data flows⇨ Communicating with stakeholders across functions in diverse locations and establishing working relationships⇨ Preparation of P/L and Balance sheet and also involved in IFRS/Group/Regional submissions like Supplementary, TM1 etc along with Regulatory submissions (Basel Line of Business).⇨ Involved in various MIS report preparation and variance analysis including preparation of Executive Committee pack, Risk & Management Committee pack including financial commentaries. ⇨ Involved in Budgeting and Forecasting of P&L and Balance Sheet at Customer Group and Product level.⇨ To design and implement strategies and process improvements that relate to SLA consistently yielding Business Satisfaction and delight – In terms of cost effectiveness, productivity gains, control and automation.⇨ Conduct risk based assessments/EUCs on processes in order to better determine areas of focus for internal controls.

⇨ Successfully transitioned from onshore (Hong Kong & Macau) and stabilized Macau Country MI process.⇨ Support day to day management of relationships and communications with CFO and business partners at various levels of the organization, as well as other internal and external resources.⇨ Delivery on SLA Month on Month and Quarter on Quarter – Turnaround Time, Accuracy & Productivity.⇨ Preparation of P&L and Balance sheet and also involved in Group/Regional submissions like Supplementary, TM1 etc.⇨ Involved in various MIS report preparation and variance analysis including preparation of Executive Committee pack (EXCO/ALCO), Risk & Management Committee pack (RMC/RAS) including financial commentaries. ⇨ Involved in Budgeting and Forecasting of P&L and Balance Sheet at Customer Group and Product level.⇨ Ensuring continuous interaction with respective business/function heads to make sure that area of concern can be worked upon for improved service levels.⇨ Perform Ad-hoc responsibilities as assigned by management and business/functions heads.⇨ Conduct risk based assessments on processes in order to better determine areas of focus for internal controls.

⇨ Successfully migrated and stabilized one of the biggest RDS process under GWIM arena.⇨ Support day to day management of relationships and communications with business partners at various levels of the organization, as well as other internal and external resources.⇨ Delivery on SLA Month on Month– Turnaround Time, Accuracy & Productivity.⇨ To design and implement strategies and process improvements that relate to SLA consistently yielding Customer Satisfaction and delight – In terms of cost effectiveness, productivity gains, control and automation.⇨ Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.⇨ Perform Ad-hoc responsibilities as assigned by management.⇨ Conduct risk based assessments on processes in order to better determine areas of focus for internal controls.⇨ Conduct analysis on the quality audit results to use the learning’s as an education tool to assist in people development.⇨ Work with BCMR team and become familiar with the overall businesses strategy to effectively execute each risk & control program.⇨ Keep identifying challenges in terms of process and performance monthly and ensure orderly trouble-shooting in conjunction with the management team.⇨ Career map associates by identifying their educational/training needs, strong and weak areas and develop them accordingly for the next /parallel value adding roles.⇨ Work closely with Operation Excellence Team (Opex earlier known as QnCD) to ensure awareness of associates on process metrics and their role and robust alignment with quality and support function for all over individual development.⇨ Appropriately identify ace performers and use Rewards & Recognition to energize and motivate team members.⇨ Part of GWIM Committee @ Work which is responsible for organising events like town hall, fun activities, knowledge sharing sessions, etc across the year.

⇨ Participated in writing test cases for the new billing tool GCSS as per the requirement.⇨ Participated in UAT in various test environments.⇨ Identified and raised defects in the Mercury Quality Center in order to improve the system and make it more user-friendly.⇨ Attended all the conference calls, web-conference calls, regular meetings related to GCSS Implementation in different timeframes with various teams across three continents – America (Phoenix), Oceania (Australia) and Asia (Gurgaon, Bangalore)⇨ Responsible for pilot testing in production environment.⇨ Working on the new GCSS reports single-handedly. Arranged, attended and documented all the Reports Demo sessions with the Technologies.⇨ Providing time, resource estimates.⇨ Created the User Manual for various stake holders.⇨ Responsible for preparation of various SIPOC and Process Map along with updating of User Manual (SOP) for the process.