A talented individual with a keen eye for organization and precision.Understand the human aspects of work, encouraging your directs to always put on their best performance, but understanding and allowing them to growLead a large dynamic group of people to deliver the best quality in a dynamic, ever-changing fieldRecruit, train, grow, and retain a large team of editors and linguistsDefine success metrics for the deliverables that map to client satisfactionIdentify opportunities for improving efficiencies and drive efficiency on assigned tasksIdentify risks and opportunities and keep the clients informedManage and oversee localization projects lasting from a couple of hours to months.Identify imperative path issues and merge teams of people to solve the same.Develop and manage project schedules and budgets.Develop project status reports for customers and colleagues.Utilize databases, spreadsheets and various tools to track localization projects.Manage every feature of product localization finances involving forecasting and budget analysis.Head and direct department initiatives consisting of translation quality, vendor strategy, process improvements and tools improvements.Collaborate with global localization group to stimulate productiveness of localization process.

o Professionally and effectively employ sales skills to achieve targeted sales.o Increase the level of sales and business mix from individual clientso Research and Databaseo Maintain an accurate and current databaseo Identify and develop sources of potential clientso Effectively communicate with clients to gain commitment to purchaseo Maintain regular contact with Key Clientso Effectively communicate with clients via telephone, face-to-face and written communicationo Develop and maintain relationships which benefit both cliento Overcome client resistance/objections to products and Serviceso feedback/comments relating to product content and pricing as well as companyo performanceo Provide a weekly schedule of planned activitieso Achieve sales activities within specified time scales as directed by Managing Director and Marketing Directoro Be able to match appropriate products to clients’ requirements.o Be able to demonstrate a full knowledge of all products, relevant selling points and benefitso Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefitso Keep abreast of competitor activity and recommend any necessary tactical actiono Provide time-phased, qualified reports on achievement and activitieso Maintain accurate records of all contacts with clientso Handle correspondence related to all selling activitieso Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalismo Undertake all responsibilities with reference to procedures.o Obtain necessary authority for expenses and record same in line with Company Policy

• Operations Management – Managing day to day working of operations teams of various sizes. • Handle large team.• Client Management – Regular interactions with Clients at various levels, to ensure a positive • relationship. Manage customer escalations.• Migration – Successfully migrated Life and Pensions Contact Centre of 25FTEs. Managed the migration from Diagnostic Phase to Business as Usual cut over. • Coaching and Development– Regular One-to-One sessions with my team members to ensure they get the required support and coaching.• Training- Monitor the progress of process training. Ensure that existing team completes the mandatory hours of training stipulated for employee development• People Management –Training Needs Analysis. Improvement plan team member. Regular 1-2-1 being conducted and Personal Development plans in place. • Performance Management – Devise effective Key Responsibility Areas for the team members so that their goals are aligned to the team’s objectives. • Performance Improvement plan for agents with continuous low performance. • Risk and Compliance – Creating and reviewing Failure Modes Effects Analysis.• Ensure all process maps and detailed process manuals are signed off. • 100% Compliance to Data Security and Information Security guidelines.