Our team at Paychex has excelled in delivering comprehensive IT support, marked by effective management of internal IT services and facilitating seamless employee access to business applications. We've cultivated a collaborative environment that thrives on robust data analysis and business intelligence, particularly through Power BI, to drive decision-making and operational efficiency.With a background in operations analysis and certification in Power BI, we've developed proficiency in troubleshooting, database management, and IT service desk performance analytics. Our commitment to uniting teams and enhancing productivity is reflected in our track record of resolving complex IT issues and implementing strategic IT solutions that align with Paychex's mission and goals.With over 12 years and 11 months of extensive experience, I am a highly accomplished IT professional with expertise in IT support, OS troubleshooting, and Power BI. My career journey reflects a strong leadership approach and a proven track record in team management. I bring a comprehensive skill set that includes network troubleshooting, asset management, and providing internal IT support to ensure operational efficiency and user satisfaction.My proficiency includes resolving software and hardware-related issues, managing access to business applications and databases, and overseeing Active Directory administration. I have hands-on experience with ServiceNow and Intune for Android and IOS devices, enhancing operational efficiency and providing seamless IT support solutions. Committed to continuous improvement, I prioritize upgrading my skills to align with modern business intelligence and data science practices.Managed internal IT services desk to provide timely support to internal employees.Analyzed real-time issues related to internal employees' PCs and access to office applications.Facilitated team bonding activities to improve collaboration and efficiency.Generated regular reports on IT service desk performance and issue resolutions.Lead operations team to consistently deliver high performance and achieve goals through effective management and support.Implemented strategic measures to improve operational efficiency and meet performance targets.Collaborated with cross-functional teams to streamline operations and enhance overall productivityFacilitated as team lead, supervised team members, provided feedback, and handled escalations.Conducted real-time monitoring, audited calls, and guided goal achievement.