I think like a customer. When people click 'Contact Us' or they call for help, they have a goal in mind and want an action completed. My first goal as a Customer Service Engineer has always been to make sure that the customer gets what they came for.My passion carried me through my education. I learned C, then Java tearing through any book. I could find on anything remotely related to development. As an example, I involved with SRS( Siemens Remote Systems) connection project, by which any of the Engineers can remotely access the system from anywhere. It helps to reduce the time of support and service also.So, now, in industry, this passion remains with me. There's certainly yet more to learn, yet more problems to solve, and yet more to build. And for this I'm very grateful.Specialities Languages- JavaAcademic : System Applications, Customer Service.