Soumyadip Das Email and Phone Number

Payment Gateway Products• Owned and managed a portfolio of Payments products; conducted Market Research, worked with the design, engineering, security and compliance teams; improved GMV significantly• Launched a web utility tool (Quick Integration Tool); solved challenges faced by merchants during payments checkout solution integration; brought down the number of merchant query tickets, onboarded 50K+ users within 6 months from launch• Reengineered the Contact Us portal on Paytm’s… Show more Payment Gateway Products• Owned and managed a portfolio of Payments products; conducted Market Research, worked with the design, engineering, security and compliance teams; improved GMV significantly• Launched a web utility tool (Quick Integration Tool); solved challenges faced by merchants during payments checkout solution integration; brought down the number of merchant query tickets, onboarded 50K+ users within 6 months from launch• Reengineered the Contact Us portal on Paytm’s Business Website; redesigned query routing framework with the help of API integration; reduced the TAT for query resolution• Defined and tracked Key Performance Indicators (KPIs) for the Quick Integration Tool; created a Google Analytics dashboard and a data funnel; achieved a bounce rate, significantly lower than the industry benchmark• Brainstormed ChatGPT integration with the developer portal to improve search experience; conducted Financial Analysis, Risk Assessment, examined technical feasibility; crafted a detailed Product Requirements Document (PRD) • Ideated and developed Paytm Developer Community to create an interactive and engaging space for internal and external developers; led the end-to-end product development lifecycle development; monitored platform stability, scalability, engagement• Developed and managed the overall product strategy and roadmap for Paytm's developer documentation portal; incorporated feedback from various stakeholders; improved Net Promoter Score (NPS) score, maintained high a developer retention rate• Owned and managed Paytm Assist, a product enabling OTP auto-read, auto-fill, and auto-submit functionalities in card transactions; revamped the User Experience (UX) design of the OTP tray; increased user adoption• Performed Success Rate (SR) analysis to find out the major reason of lower success rate with Paytm Assist product; collaborated with cross-functional teams to conduct a root-cause analysis (RCA); achieved increase in SR Show less

• Treasurer, Forum for Communication and Leadership; managed portfolio Rs.1L; handled audit, budgeting & accounting, 2021

• Evaluated Ed-Tech industry trends, Gamification, Augmented Reality, Value Added Services, Regional language content delivery; created a product strategy aligned with company’s goal, market needs, and competitive analysis; identified 6 new product features• Developed product roadmap for implementing regional language content delivery; gathered customer feedback, interviewed industry leaders, defined user metrics to measure success, collaborated with various stakeholders; devised an… Show more • Evaluated Ed-Tech industry trends, Gamification, Augmented Reality, Value Added Services, Regional language content delivery; created a product strategy aligned with company’s goal, market needs, and competitive analysis; identified 6 new product features• Developed product roadmap for implementing regional language content delivery; gathered customer feedback, interviewed industry leaders, defined user metrics to measure success, collaborated with various stakeholders; devised an end-to-end implementation plan• Formulated growth strategy for ed-tech products; conceptualized business expansion plan using e-commerce platforms; achieved 20% increase in monthly revenue, improved SEO score by around 30%, augmented new customer acquisition by around 15% Show less

Growth Strategy:• Launched a new product in the Eastern India market; devised Go-To-Market (GTM) strategy, created product metrics captured around 30% market share, achieved a NPS score of 9.5 out of 10 within 1 year from the product launch• Initiated a marketing campaign to 100+ target customers; launched e-catalogues, email marketing; boosted enquiry generation by 60%• Onboarded 8 new dealers; trained their sales workforce, monitored growth metrics; realized revenue of Rs. 6Cr+ in… Show more Growth Strategy:• Launched a new product in the Eastern India market; devised Go-To-Market (GTM) strategy, created product metrics captured around 30% market share, achieved a NPS score of 9.5 out of 10 within 1 year from the product launch• Initiated a marketing campaign to 100+ target customers; launched e-catalogues, email marketing; boosted enquiry generation by 60%• Onboarded 8 new dealers; trained their sales workforce, monitored growth metrics; realized revenue of Rs. 6Cr+ in one financial year• Cultivated strategic relationships with potential clients, architects, consultants, and builders; conducted product workshops and marketing campaigns; secured 30% increase in sales inquiries y-o-ySales Management:• Owned B2B business for a commercial AC product; managed 20+ channel partners, enhanced sales by 15% Y-o-Y, market share by 8%• Led strategic partnerships with 30+ Key Account Customers; grossed sales revenue of Rs. 20Cr+; boosted sales growth by ~20%• Developed and managed RFPs for new business opportunities, including the proposal creation, scope definition, preparation of costing documents, project schedule to meet client needs• Presented a newly launched product (VRV Home) in Eastern Region Dealer Meet 2020 attended by 100+ channel partners; generated a database of 150+ potential customers; achieved sales revenue of around Rs. 2Cr in one quarter Show less

Project Management:• Headed HVAC projects for Eastern India; led 70+ projects, managed portfolio of Rs. 50Cr+; achieved Customer Satisfaction Index 5.75/7• Revamped project management framework using Microsoft Project; reduced project completion time by ~5%; saved 200 man-hour• Fostered collaboration & smooth communication among cross-functional teams including executive stakeholders, engineering & sales division, resulting in a 20% reduction in project lead time• Built and… Show more Project Management:• Headed HVAC projects for Eastern India; led 70+ projects, managed portfolio of Rs. 50Cr+; achieved Customer Satisfaction Index 5.75/7• Revamped project management framework using Microsoft Project; reduced project completion time by ~5%; saved 200 man-hour• Fostered collaboration & smooth communication among cross-functional teams including executive stakeholders, engineering & sales division, resulting in a 20% reduction in project lead time• Built and maintained quality relationships with empanelled stakeholders, worked on the project financials using SAP PS and MM modules through raising PO, WO, customer invoicing, maintained around 20% margin for almost 80% projects• Worked collaboratively with the Purchase team, led vendor negotiation discussions, onboarded 20+ new vendors for 50+ projects• Conducted vendor due diligence, evaluated inherent risks, monitored the specifications as per client RFPs before vendor selection• Monitored the KPIs on a regular basis to measure vendor performance, published monthly assessment reports, improved vendor performance by around 10% year over year for 3 consecutive yearsLeadership and Initiatives:• Spearheaded a team of 80+ project supervisors; mentored 5 engineers,15 dealers, administered 40+ customers from 7+ industries; successfully completed 50+ HVAC projects for esteemed clients like PWD Kolkata, CPWD, NTPC ltd, Power Grid Corporation of India Limited, Hindustan Aeronautics Ltd, XIMB, BBSR• Developed new service offerings based on market insights and client needs; negotiated one of the largest contracts with 3-year exclusivity agreement worth INR 4Cr Show less