Create and monitor Autosys jobs to refresh Tableau data extracts, resolving production issues as they arise.• Manage Tableau Server tasks including creating users, groups, projects, and sites; involved in Tableau deployments during monthly production releases and providing post-release support.• Apply best practices for designing and visualizing dashboards and reports, ensuring they meet performance and user experience standards.• Manage the maintenance and scheduling of TDE (Tableau Data Extracts) using Tableau Server and the Tableau Command Line Utility.• Administer Tableau Server, focusing on optimization and performance tuning to ensure efficient operation.• Ensure the smooth execution of daily operations, support, and maintenance for Tableau infrastructure.• Review and optimize complex dashboards by tuning queries for improved performance and efficiency.• Develop Tableau workbooks by blending data from multiple data sources for comprehensive reporting.• Troubleshoot Tableau-related support tickets, addressing operational issues, and applying performance tuning and optimization techniques.• Develop, design, and support complex Tableau reports that measure key business metrics, delivered to management on a scheduled basis.• Manage backup and restore operations for Tableau Server and its metadata to ensure data integrity and disaster recovery.• Create and analyze archive log files for troubleshooting server issues, utilizing command-line tools and the server's status page.

Actively participate in daily Scrum calls, leading and engaging the respective teams to debug, triage, and drive issues toward resolution and closure.• Participate in debugging and fixing issues related to SQL code.• Write and maintain UNIX scripts for production support and automation tasks.• Create incidents for job failures and close them after resolution.• Provide resolutions for job failures, including data correction, data mismatch, and clearing junk data.• Create Change Requests in ServiceNow for code changes.• Document recurring issues and their solutions, providing preventive measures for future occurrences.• Collaborate with upstream and downstream teams for batch flow updates and improvements.• Verify SQL code for potential issues and performance optimization.• Monitor batch flow and take prompt action to resolve any blockers.• Send batch status emails to relevant teams on a timely basis.• Utilize ServiceNow ticketing tool to manage incidents and change requests.• Collaborate with L2 support teams to escalate and resolve complex technical problems.• Troubleshoot, diagnose, and escalate customer issues as required.• Provide quick resolutions for critical incidents with high business impact.• Track ownership for Incident Management and Change Management processes.• Perform Root Cause Analysis (RCA) for production issues and document incident reports.• Experience in scheduling and running Autosys jobs for batch processing.• Deploy Jenkins labels into Release Lifecycle Management (RLM) to reflect development changes across environments.• Test and validate new business requirements and workflows for UAT, PREPROD, and PROD environments.

Attended Scrum calls to address resolved and backlog issues, ensuring team alignment.• Identified and provided solutions for application issues through detailed investigation and analysis.• Managed and analyzed defects assigned/reported in IBM Rational Team Concert.• Actively participated in Speed Round Defects sessions, joining Defect Rooms and providing support.• Provided daily and weekly status updates to clients regarding project activities and progress.• Collaborated with clients and end users to gather requirements and ensure project alignment.• Coordinated handovers between onsite and offshore teams to ensure smooth shift transitions.• Involved in Release activities, working closely with the Release team during production deployment.• Acted as a Change Coordinator, collaborating with the Change Management team for smooth implementation of changes.• Managed sprints during project releases, ensuring timely delivery of deliverables.• Analyzed SQL code to verify data integrity and resolve issues.• Investigated issues reported by users and provided appropriate workarounds or solutions.• Monitored batch flow for potential blockers, ensuring timely resolution of failed jobs.• Monitored Autosys jobs, providing prompt resolution for any job failures.• Identified the root cause of issues and provided clear action plans to resolve them.• Analyzed issues from multiple perspectives to determine the appropriate team for resolution.• Ensured permanent solutions were implemented for recurring issues.• Provided timely batch status updates to upstream teams to keep them informed.• Delivered 24/7 production support coverage on a rotating basis, ensuring business continuity.• Verified application flow and database flow, ensuring seamless integration and performance.• Demonstrated strong independent problem-solving skills to resolve production issues under urgent timelines.• Led training sessions for team members and responsibilities to meet project goals.