Over 20 years of experience in Telecommunications, Contact Center, Workforce Optimization with a focus on Call recording and QM. Experienced professional with a proven track record of providing innovative leadership and coordination of sales, engineering and support. Proficient in executing sales strategy, exceeding objectives, and expanding presence through direct and indirect models. Strong background within executive management and strategic sales roles, with an overall focus in delivering innovative solutions to the contact center and public safety marketplace.Contact Information:Email: dcooper@soundcommunications.comWebsite: http://www.soundcommunications.comSound Communications, a leading provider of innovative contact center and public safety solutions Since 1983. Sound Communications has been supplying effective business solutions for leading companies nationwide by helping our customers safeguard business interests, refine processes and improve customer and employee retention through state-of-the-art recording, quality monitoring, analytics and security technology. Sound Communications solutions include advanced call recording, screen capture, quality management, speech analytics, performance management, and workforce management. SCI specializes in a number of industries worldwide ranging from public safety to financial and utilities. Specialties: Sales Strategy, Solution Sales, Business Development, Solution Design, Discovery