Austin Souphanthalop Email and Phone Number

Assisted with the qualitative portion of a mixed-methods research study. Recruited study participants and scheduled in-person interviews across various locations in the DFW area. Conducted in-depth, in-person interviews to gather qualitative data. Transcribed and coded interview data for analysis. Ensured efficient project coordination communication with participants. Utilized organizational skills to manage varying weekly hours based on participant recruitment and scheduling. Gained valuable experience in qualitative research methods and contributed to a significant study on labor market outcomes for younger Asian Americans.

Provided mental health assessments for contracted emergency rooms, hospitals, and/or jails, recommended the appropriate level of treatment based on the assessment of risk factors, and triaged clients to appropriate services. Conducted Risk of Harm Assessments, Columbia-Scale Severity Rating Scale, Texas Resilience and Recovery, Adult Needs and Strengths Assessment, Child and Adolescent Needs and Strengths, and 16.22 Mental Assessments. Led the monthly Zero Suicide meeting and followed up on any cases to ensure appropriate follow-through occurs. Monitored a caseload of high utilizers and visited them as needed to increase engagement. Provided skills training, engagement activities, transportation, or other assistance to clients as needed to help them connect to outpatient services. Developed relations with 28 local police departments in Denton County and reduced institutionalizations of familiar faces by providing first responders with referral forms regarding psychological crises and on-cite accessors.Reconstructed the role, “Crisis Prevention QMHP-CS,” and advocated for proactive involvement in clients’ mental health.Launched Suicide Care Pathways to reduce clients’ risk of harm between psychiatric and case management appointments. Launched the Data Sub-Committee to analyze trends in emergency detention orders, hospitalizations, screenings, and suicide rates in Denton County.

Applied principles of Applied Behavior Analysis (ABA) to provide targeted therapy sessions for children diagnosed with autism and related disorders. Implemented evidence-based strategies to enhance social, communication, and behavioral skills in young children. Collaborated with interdisciplinary teams to develop individualized treatment plans. Maintained client confidentiality and reported progress to families and caregivers. Proficiently recorded and analyzed behavioral data using CentralReach or similar software. Committed to early intervention and empowering children with autism to achieve their developmental milestones.

Introduced the methods of research designs and analysis used in the behavioral and social sciences, including the application of the scientific method to examine problems in the behavioral and social sciences. Helped the professor prepare for class and lead class group discussions or in-class activities. Guided students to propose, conduct, analyze, and interpret an original research project (experiment), develop a written paper, and a professional presentation of the results of the project. Delivered short lectures under the supervision of my professor. Tutored students outside of class.

Developed and created marketing plans to increase revenue, customer base, overall sales, and name recognition. Performed bookkeeping tasks, provided customer service and sales support, generated sales reports, processed payroll, managed staff, and oversaw inventory. Consistently analyzed sales statistics and team performance metrics to ensure all major KPIs are met. Shared goals with team members, empowered them to provide feedback regarding customer requests and offered suggestions for process improvements and best practices, and held them accountable to our standard operating procedures.

Efficiently gathered information from families and social service agencies for the development of treatment plans. Ensured accuracy of and assist as needed with all office functions, including client relations, check-in/check-out, payment collection and entry, scheduling, insurance verification, answering phones, and creation/maintenance/release of clients’ paper and electronic health records. Submitted claim corrections in a timely period. Acted as client advocate to resolve client inquiries and concerns regarding office functions and services provided. Documented all patient information including service plans, treatment reports, and progress notes. Maintained and filed accurate records and manage diverse caseloads within a clinical environment. Provide administrative support for LPC supervisor. Drove the company to paperless and eliminated the use of paper.

Assisted psychiatrists, doctors, nurses, social workers, and other senior clinicians. Addressed emotional disorders, substance abuse, relationship disturbances, and other possible stressors. Initiated treatment plans and maintained patients’ safety and privacy. Measured vital signs to ensure the health of patients. Recognized, prevented, and responded to patients who were acting as a danger to themselves and/or others. Showed respect for cultural diversity, patient boundaries, and code of conduct.Served as a critical member of the LBHU’s Patient Satisfaction Committee and addressed measures to create improvement.Increased intake capacity from 12 to 24 while maintaining patient satisfaction.

Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plans. Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify the cause of problem behavior, formulate strategies to address behavior and teach new functional behavioral skills. Completed detailed charts to summarize interactions with patients. Helped clients develop new coping mechanisms and techniques to drive behavior modification. Increased client intake by 186% in the clinic.Trained 5 hires with new behavioral approaches applied in previous work experience.

Applied the principles of Applied Behavior Analysis and conducted therapy sessions with clients diagnosed with autism and related disorders. Ensured client care, followed behavioral skills acquisition and behavior reduction protocols, reported to families and caregivers, and maintained client confidentiality. Assessed clients for abuse and neglect to compile documentation. Led clinic to receive #1 ranking in the company nationwide.Earned Board Certified Autism Technician certificate and Registered Behavioral Technician certificate.

Established efficient workflow processes and monitored machines for the overall safety of personnel. Assisted students in the correct usage of machinery. Assisted in the supervision of student conduct. Earned woodworking certification and demonstrated knowledge of machinery.

Enhanced student learning by optimizing a wide range of instructional approaches and innovative activities. Provided students with clear learning objectives and developed weekly assessment plans. Evaluated and revised lesson plans and course content to facilitate students’ needs.Led and accompanied a high school choir to a national competition.