Sourabh Jindal Email and Phone Number

Heading Gold Loan Operations - PAN India

Heading GL audit and Investigations for North, East and Central Zones India operations having more than 1100 branches with AUM of approx. 9000 Cr.Managing a large audit team having Regional Audit Head, Area Audit Managers, External auditors and internal Auditors.Inspection of branches of Gold stock, process adherence, KYC, security aspects and other related activities and timely closure of discrepancies.Risk based audit of various processes and suggesting changes to strengthen the existing system & product line.Fraud and risk management – Operational and product related risk mitigation.Fraud Control – Through early detection and action taken for deterrence.Coordinating with various internal stakeholders. Ensuring regulatory and statutory compliance at all times of all GL branches in all respect.Ensuring quality of portfolio. Ensuring auction conduct in smooth and impartial manner.Investigations – Cases involving Internal staff as well as fraud and customer complaints.Ensuring AML compliance. Extensive travelling across branches throughout North, East and West Zone branches.

Regular monitored of portfolio of Gold Loans.Managed various risks of lending of loan against Gold.Performing the customer due diligence of big ticket customers and checking of all Documentation & Compliance for Gold Loans.Developed systems & procedures for Gold Loans Financing Company by assisting IT Department for developing software for the Gold Loan.Drafted of various Gold Loans schemes & processes as per market conditions/ RBI policies.Headed Auction and Operation & Compliance department for Gold loans.Ensured process compliance at branch level & identifying risk in gold loans business related to various processes and disbursal stages, administrative as well as HR related risks and plugging the loopholes.Ensured process compliance at branch level and HO through score based Inspection modelFollowed up with branches for process adherence as per inspection policy and ensure timely closure of the inspection discrepancies to maintain their branch score.

Developed systems, procedures & customer documentation for Gold Loans Financing Company.Assisted IT Department to develop software for the Gold Loan Financing Company.Drafted of various Gold Loan schemes as per market conditions/ RBI policies.Identified & finalized of Branch network of the Company and creation of required infrastructure therein with the coordination of Project Department of the Corporate Office.Coordinated with Marketing Department for developing marketing materials for branches.Prepared Business Projections as well as cash flow for the Company. Coordinated with the RBI for obtaining of RBI Certification of the Company as NBFC.Prepared Business Promotion programs & schedules as per the Management requirements.

Handled more than 1200 branch’s credit approvals process & deviations for gold loan.Monitored & reviewed the performance of 1200 branches for achieving their interest collection targets.Spearheaded efforts across handling Gold Loan business for entire North Zone.Handled and managed Credit & Operations and recovery department at North Zone.Organized Recovery & Business Promotion programs & schedules in consonance with the Management requirements.Follow up & recovery of the Spurious and Low quality gold items & gold loans advance in excess of the prescribed limit.Ensured compliance of all business & operating & collection guidelines issued by HO.Organized special training program for non performing Branch Managers, CCE & Recovery Staff in terms of business & collection.Finalized & allocated all product targets for all the branches & regions.

Joined as Credit Manager – Personal Loan and appraised Personal loan for Pitam Pura Delhi Branch. Handled of internal functional & product audits.Made various audit programs & scheduled in consonance with the management requirements.Assessed & reviewed the deficiencies in the internal control system used in the organization, process mapped and suggested the changes with the recommendations required.Accountable for reviewing various departmental policies and guidelines on a timely basis and suggesting the changes required in the policies.Ensured compliance of all business operating guidelines issued by HO.Adroitly studying technical & gap analysis.

Checked quality of documents for new & existing borrowers, in terms of Credit & RIC parameters.Was responsible for system updating (LOS) for the Credit checking & Disbursal.Was engaged with the processing of Personal Loan (Big Ticket & Small Ticket) & TW Loan of HDFC BANK LTD., which included checking of various documents, maintenance of files & database.Generated customer disbursal instruments as per Credit Approval & customer PDC for disbursal.Took charge of CRS for online funding in the disbursal A/C.Was accountable for the reconciliation of cheque & disbursal account for fund transferring, coordinating with the sales team & customers to realize the cheque.Preparing MIS related to TAT for the better disbursement coordinating with the credit departments.Was in charge of updating PDD for Auto Loan of the HDFC Bank.

Deftly checked quality of documents for new borrowers in terms of Credit parameters of CITI FINANCIAL.Was responsible for updating the system for the Credit checking & disbursal.Competently prepared MIS & communicated with the DSA regarding files login & status.Concentrated efforts across Pre- Approval Processing of Personal Loan of Citi Financial, which includes, checked & verified documents of the file, Dedupe, maintained files and database.Generated customer disbursal instruments as per Credit Approval & audited customer PDC for disbursal.