Sourabh Rupani Email and Phone Number

Duties and responsibilities• Performing emirates bookings• Handling all bookings queries• Handling email responses by emirates• Performing tour reviews• Ensuring services correctly booked with correct vehicle type for VVIP guest• Performing booking reviews• Providing customer support via telephone, e-mail, voice chat or in-person• Informing customers about products and services• Responding to customer questions• Resolving customer complaints• Suggesting solutions for common problems• Preparing documents and reports• Updating customer database• Training new customer service agents• Collaborating with the management team• Improving overall customer satisfaction

Duties and responsibilities• Performing emirates bookings• Handling all bookings queries• Handling email responses by emirates• Performing tour reviews• Ensuring services correctly booked with correct vehicle type for VVIP guest• Performing booking reviews• Providing customer support via telephone, e-mail, voice chat or in-person• Informing customers about products and services• Responding to customer questions• Resolving customer complaints• Suggesting solutions for common problems• Preparing documents and reports• Updating customer database• Training new customer service agents• Collaborating with the management team• Improving overall customer satisfaction

FRONT OFFICE SUPERVISOR/RESERVATION SUPERVISOR/ GUEST RELATION SUPERVISORDUTIES AND RESPONSIBILITIES:1. Ensures Outstanding customer care at all times.2. Maintains a friendly, professional, cheerful and courteous demeanor at all times.3.Accurately answers inquiries from potential guests and accepts hotel reservations. Consistentlyresolves guest problems and complaints in an efficient manner while demonstrating a sense ofurgency.4. Responds to telephone and in-person inquiries regarding reservations, hotel information andguest concerns in a timely fashion.5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.6. Supervises daily shift process ensuring all team members adhere to standard operatingprocedures and are friendly and attentive to guest needs and service.7. Trains and directs the work flow and processes of the front desk. Resolves issues/problemsand coaches and counsels the front desk team members to ensure a quality operation.8. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain ahigh level of customer satisfaction and quality service.9. Adheres to company credit limit policies.10. Allocates rooms to expected arrivals after checking the guests preferences and specialrequests.11. Builds strong relationships and coordinates with all other department's especiallyhousekeeping, reservations etc.12. Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficientand professional manner.13. Cross checks all billing instructions are correctly updated14. Handles bus group arrivals and corporate market segment groups and pre-registers eachguest and ensures payment is made in full for the group or that billing is correct.14. Controls cash transactions at the front desk and maintains complete responsibility forpersonal bank as specified by casino/hotel policies and procedures

FRONT OFFICE SUPERVISOR/RESERVATION SUPERVISOR/ GUEST RELATION SUPERVISORDUTIES AND RESPONSIBILITIES:1. Ensures Outstanding customer care at all times.2. Maintains a friendly, professional, cheerful and courteous demeanor at all times.3.Accurately answers inquiries from potential guests and accepts hotel reservations. Consistentlyresolves guest problems and complaints in an efficient manner while demonstrating a sense ofurgency.4. Responds to telephone and in-person inquiries regarding reservations, hotel information andguest concerns in a timely fashion.5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.6. Supervises daily shift process ensuring all team members adhere to standard operatingprocedures and are friendly and attentive to guest needs and service.7. Trains and directs the work flow and processes of the front desk. Resolves issues/problemsand coaches and counsels the front desk team members to ensure a quality operation.8. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain ahigh level of customer satisfaction and quality service.9. Adheres to company credit limit policies.10. Allocates rooms to expected arrivals after checking the guests preferences and specialrequests.11. Builds strong relationships and coordinates with all other department's especiallyhousekeeping, reservations etc.12. Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficientand professional manner.13. Cross checks all billing instructions are correctly updated14. Handles bus group arrivals and corporate market segment groups and pre-registers eachguest and ensures payment is made in full for the group or that billing is correct.14. Controls cash transactions at the front desk and maintains complete responsibility forpersonal bank as specified by casino/hotel policies and procedures.

FRONT OFFICE SUPERVISOR/RESERVATION SUPERVISOR/ GUEST RELATION SUPERVISORDUTIES AND RESPONSIBILITIES:1. Ensures Outstanding customer care at all times.2. Maintains a friendly, professional, cheerful and courteous demeanor at all times.3.Accurately answers inquiries from potential guests and accepts hotel reservations. Consistentlyresolves guest problems and complaints in an efficient manner while demonstrating a sense ofurgency.4. Responds to telephone and in-person inquiries regarding reservations, hotel information andguest concerns in a timely fashion.5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.6. Supervises daily shift process ensuring all team members adhere to standard operatingprocedures and are friendly and attentive to guest needs and service.7. Trains and directs the work flow and processes of the front desk. Resolves issues/problemsand coaches and counsels the front desk team members to ensure a quality operation.8. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain ahigh level of customer satisfaction and quality service.9. Adheres to company credit limit policies.10. Allocates rooms to expected arrivals after checking the guests preferences and specialrequests.11. Builds strong relationships and coordinates with all other department's especiallyhousekeeping, reservations etc.12. Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficientand professional manner.13. Cross checks all billing instructions are correctly updated14. Handles bus group arrivals and corporate market segment groups and pre-registers eachguest and ensures payment is made in full for the group or that billing is correct.14. Controls cash transactions at the front desk and maintains complete responsibility forpersonal bank as specified by casino/hotel policies and procedures.