Sourabh Sachdeva Email & Phone Number

Vancouver, British Columbia, Canada

Surrey, British Columbia, Canada

• Assisted clients over the phone based on the Income Tax Act, showcasing discretion and attention to detail. • Utilized MS Office Suite, including Word, Excel, Outlook, and PowerPoint, to provide accurate information and support.

Surrey, British Columbia, Canada

• Assisted clients over the phone based on the Income Tax Act, showcasing discretion and attention to detail. • Utilized MS Office Suite, including Word, Excel, Outlook, and PowerPoint, to provide accurate information and support.

Surrey, British Columbia, Canada

• Led and mentored a diverse team of over 25 associates, including department managers, fostering motivation and teamwork.• Successfully managed staffing levels and implemented progressive discipline processes.• Coordinated with the store manager and senior management to develop and execute departmental tactical plans aligned with corporate objectives.• Handled and assisted employees in resolving complex inquiries and complaints, showcasing strong problem-solving abilities.• Checked P&L reports and devised strategies for future quarters to improve store performance and sales.• Ensured proper replenishment of stock and placed orders based on department needs.• Trained and coached department managers and associates in their daily job duties.• Managed various projects related to innovation programs for the store.• Oversaw almost all store associates (over 250) with their concerns and inquiries, resolving them with a focus on associate and customer satisfaction.

Canada

• Utilized strong listening and communication skills, both written and verbal, to ensure a clear understanding of customer needs.• Oversaw administrative responsibilities, including report generation and data analysis. • Provided in-person and telephone client services, addressing inquiries and concerns effectively.• Managed department projects and demonstrated a strong attention to detail.

Surrey

• Oversaw administrative responsibilities, including report generation and data analysis. • Provided in-person and telephone client services, addressing inquiries and concerns effectively.• Managed department projects and demonstrated a strong attention to detail.

Surrey, British Columbia, Canada

• Oversaw daily customer service operations, demonstrating leadership in managing a team of over 60 employees.• Coordinated with the leadership team to develop and implement customer service strategies.• Conducted training sessions to enhance team skills and ensure alignment with corporate objectives.