Sourabh Sachdeva Email & Phone Number

Vancouver, British Columbia, Canada

Surrey, British Columbia, Canada

• Assisted clients over the phone based on the Income Tax Act, showcasing discretion and attention to detail.
• Utilized MS Office Suite, including Word, Excel, Outlook, and PowerPoint, to provide accurate information and support.

Surrey, British Columbia, Canada

• Assisted clients over the phone based on the Income Tax Act, showcasing discretion and attention to detail.
• Utilized MS Office Suite, including Word, Excel, Outlook, and PowerPoint, to provide accurate information and support.

Surrey, British Columbia, Canada

• Led and mentored a diverse team of over 25 associates, including department managers, fostering motivation and teamwork.
• Successfully managed staffing levels and implemented progressive discipline processes.
• Coordinated with the store manager and senior management to develop and execute departmental tactical plans aligned with corporate objectives.
• Handled and assisted employees in resolving complex inquiries and complaints, showcasing strong problem-solving abilities.
• Checked P&L reports and devised strategies for future quarters to improve store performance and sales.
• Ensured proper replenishment of stock and placed orders based on department needs.

Canada

• Utilized strong listening and communication skills, both written and verbal, to ensure a clear understanding of customer needs.
• Oversaw administrative responsibilities, including report generation and data analysis.
• Provided in-person and telephone client services, addressing inquiries and concerns effectively.
• Managed department projects and demonstrated a strong attention to detail.

Surrey

• Oversaw administrative responsibilities, including report generation and data analysis.
• Provided in-person and telephone client services, addressing inquiries and concerns effectively.
• Managed department projects and demonstrated a strong attention to detail.

Surrey, British Columbia, Canada

• Oversaw daily customer service operations, demonstrating leadership in managing a team of over 60 employees.
• Coordinated with the leadership team to develop and implement customer service strategies.
• Conducted training sessions to enhance team skills and ensure alignment with corporate objectives.