handling branch banking operations customer relationship management , customer retention

•Coordinating with the sales team regarding the closing of various leads.•Generating new leads and closing them from the walk in customers.•Selling of third party products of the bank such as Life Insurance, General Insurance and Mutual Funds.•Customer retention and business enhancement as per customer requirement and market competition• Successfully handled a diverse loan book of Rs. 425 crores as credit analyst/service officer.• Extensive commercial credit appraisal/underwriting experience across industries including auto, Iron & Steel & Food Processing etc. Hands-on expertise in Working capital assessment and Project Finance (Greenfield/Brownfield Projects). • Overall responsibility for negotiating terms of sanctions such as pricing, collateral and otherloan covenants with top management of companies/firms.• Ensured overall hygiene of big-ticket SME accounts through rigorous post sanction monitoring mechanism.• Instrumental in acquiring new clients as part of SME Credit team and achieved 30% y-o-y growth in SME advance of the branch.Acquired and executed responsibilities concerning Compliance Risks such as Client Protection & Management, Data Protection, FATCA, CRS, Anti-Bribery and Corruption, Ethics & Conduct, AML, KYC, Sanctions & Embargoes.Seasoned Anti-Money Laundering Investigator with a proven track record in identifying and overseeing suspicious transactions to combat money laundering.

•I helped the Branch secure AA rating in Risk focused Internal Audit.• Strategized marketing efforts, managed cost and workforce allocation for branch's day to day operation.• Led a team of 5 in marketing of personal/agri loans and cross-selling of ancillary products.•Acting as a Teller/ Cashier as dealing with cash deposits, withdrawals, maintenance of registers, Cash Retention Limit, and petty cash expenses.•Selling of different Products of the bank as CASA, Gold, Silver, TCDC, Credit Cards.

Post Graduate Diploma in Banking Services from Manipal Academy of Higher Education (MAHE)- an Institution of Eminence.

worked as a Business Development Executive