1. Tracking all loan management parameters and coordinating with different departments and providing quick resolution to more than 25 sales manager on all payment related queries.2. Complete KYC on boarding for new and pre existing customer by reviewing client documentation, vendor database and data entered into proprietary. 3. Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review. 4. Interacted with financial regulators and NBFC such as ABFL, Avanse, Fullerton, INCRED, Credit Saison to coordinate investigations related to fraudulent activities. 5. Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.6. Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.

1. Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.2. Complete KYC on boarding for new and pre existing customer by reviewing client documentation, vendor database and data entered into proprietary.3. Provided excellent customer service by efficiently resolving issues and responding to inquiries related to orders and shipping details.4. Coordinating with stakeholders analyzing their needs and expectations; and planning and implementing various tasks to engage with them.