With over two decades of professional experience, my tenure at Tata Consultancy Services as a Project Manager has been defined by a steadfast commitment to IT management excellence and superior customer service. Leveraging ITIL certification, I've honed a sharp acumen in IT management, ensuring customer satisfaction and technical support are at the forefront of our team's mission. My approach is always collaborative, aiming to align our goals with the broader objectives of the company and the customer and enrich the team with diverse perspectives.