I am Customer Service Representative and Sales professional with overall almost 4 years of experience in Call Centre, Banking & Sales and Aviation Cargo.As per my experience in work I have dealed with lots of customer with carrying different culture background and with their different problems. Throughout these work journey even I have worked with huge pressure environment and faced a lot of cases regarding customer’s problem but patiently I have handled many cases and being myself a good listener always try to first find out what’s the customer needs and through my positive attitude and attention to details in requirement aims to fulfil and satisfy customer all need’s with positive communication. My Career goal is not only to provide them a good customer service but also delivering customer’s satisfaction and building a good relationship with them while they leave. So that the first visitor changes into a repeat customer and bring them back to the business again.If you are looking for a skilled and dedicated customer service professional to join your team, please don't hesitate to reach out. I am excited to bring my experience and passion to a new role and continue to provide top-notch support to customers.
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Customer Service Agent (Short Contract)Qatar Airways Jun 2022 - Dec 2022Doha, QatarCustomer Service Agent at QATAR AVIATION SERVICES (CARGO) on behalf of Mekdam technical services(Period: 05.06.2022- 31.12.2022)* Handling import and transit documentation, notifying consignee of the ariival of freight and collects payment for handling charge.* Responsible for e-mail, communication, reports and feedback effectively* Co-ordinationing other departments in terms of service request* Maintain a data base of customer, communication and documents -
Senior Sales Executive (Auto Loan)Icici Bank Dec 2020 - Mar 2022Siliguri, West Bengal, IndiaSelling banking products. -
Sales ExecutivePratik I.T. Solutions (Electronics) Aug 2018 - Jul 2020West Bengal, IndiaSales & Customer Support.* Interacting / Greeting a walk-inn customers,* Detailing / Convincing customers regarding a product (Electronics- laptops, computers,speakers, etc.)* Up- selling / Cross- selling of a product.* Fullfiling monthly targets all time.* Follow up continuosly to existing customers and providing them informtion regarding new offers and scheme.* Providing an excellence Customer Service.
Sourav Chhetri Education Details
Frequently Asked Questions about Sourav Chhetri
What is Sourav Chhetri's role at the current company?
Sourav Chhetri's current role is Customer Service Representative.
What schools did Sourav Chhetri attend?
Sourav Chhetri attended Salesian College.
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Adv. Sourav Chhetri
West Bengal, India -
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