- Lead a team of 6 technical support professionals, overseeing day-to-day operations, setting performance goals, and fostering a collaborative work environment.- Provide expert technical assistance to resolve complex customer issues, ensuring timely and effective problem resolution.- Conduct regular training sessions to improve team members' technical skills, product knowledge, and customer interaction techniques.- Collaborate with cross-functional teams to communicate customer feedback, identify product improvement opportunities, and drive continuous enhancement.

~ Working as a Team Leader in Tech Support.~ Experience in API documentation, including API guides and developer documentation.~ Extensive knowledge of API integration, troubleshooting, and support.~ Coordination with Internal teams (Product, Development, Business)~ Support the Enterprise partner's for smooth business~ Involves in New Launched API testing before market delivery