Sourav Kumar Email & Phone Number

Ranchi, JH, IN

Noida, Uttar Pradesh, India

• Provide superior internal support and guidance for Account Executives within our global businesses.
• Ensure that we are compliant with the company policy at every step.
• Collaborate with Sales, Finance, Technical and Compliance team on contract/quote issues andassist in contract negotiation in order to ensure proper revenue recognition.
• Create and modify quotes as and when required.
• Prepare custom reports to track the performance of Account Executives such as Deal Hygiene,KPI, Deal at Risk etc.
• Train Sales and in particular less experienced AE’s and facilitate cross-training among the team.

Jamshedpur, Jharkhand, India

• Assisted Sales folks in delivering superior customer service.
• Trained new sales executives on the customer service policies and procedures.
• Prepare reports as and when required for Sales Team for assigned territory.
• Ensured compliance with all company policies.
• Shared best practices with team members to enhance the quality and efficiency of support andcontribute to the knowledge base.

Mumbai Metropolitan Region

• Framed potential of existing customers.
• Analysed which sectors are still untapped and need to be targeted.
• Reviewed marketing department’s monthly analysis of customer acquisition data and campaignperformance and made recommendations.
• Prepared custom reports and maintained the management dashboard

P. G. D. M., Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General