• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions • Provide technical query resolution for ESS / MSS requests • Managing Employee On boarding formalities and exit formalities• Manage Letter creation activities related to Promotion, Transfer, Termination, Employee Type changes etc. • Managing employee benefits/leaves and Payroll transactions/cases •… Show more • Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions • Provide technical query resolution for ESS / MSS requests • Managing Employee On boarding formalities and exit formalities• Manage Letter creation activities related to Promotion, Transfer, Termination, Employee Type changes etc. • Managing employee benefits/leaves and Payroll transactions/cases • Demonstrate good proficiency in HR processes and standard operating procedures •Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue • Managing & Coordinating queries on Case management tool • Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service • Ability to identify and escalate complex queries to appropriate owner • Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards Show less

• Informing students and parents with the detailed information about the courses through inbound and outbound calls, emails, chats and video counseling.• Follow up on leads for getting them to visit to the nearby center.• Develop and maintain a positive working relationship with the student by resolving concerns post sales as per Standard Operating Procedure and deadline.• To check the Key Performance Indicator of team, Service Level Agreement and service provided to customers.•… Show more • Informing students and parents with the detailed information about the courses through inbound and outbound calls, emails, chats and video counseling.• Follow up on leads for getting them to visit to the nearby center.• Develop and maintain a positive working relationship with the student by resolving concerns post sales as per Standard Operating Procedure and deadline.• To check the Key Performance Indicator of team, Service Level Agreement and service provided to customers.• To adapt and drive change to derive efficiency and productivity of team.• Coordinating with branches and raising important concerns to Branch Manager. Show less

• Resolve queries and transactions related to core HR processes.• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions.• Managing Employee On boarding formalities.• Maintaining Exit formalities.• Manage Letter creation activities related to Promotion, Transfer, Termination, Employee Type changes etc.• Managing Learning and Development cases.• Managing… Show more • Resolve queries and transactions related to core HR processes.• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions.• Managing Employee On boarding formalities.• Maintaining Exit formalities.• Manage Letter creation activities related to Promotion, Transfer, Termination, Employee Type changes etc.• Managing Learning and Development cases.• Managing employee benefits/leaves and Payroll transactions/cases.• Managing semi-functional/technical issues in Workday and act as a bridge between technical teams.• Demonstrate good proficiency in HR processes and standard operating procedures.• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue.• Managing & Coordinating queries on Case management tool.• Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service.• Ability to identify and escalate complex queries to appropriate owner.• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.• Using Customer service skills to achieve excellent Customer Satisfaction Rate on E mails and calls. Show less

• Proactively in achieving results and seeking improvements by coordinating with the other departments.• Using Customer service skills to achieve excellent Customer Satisfaction Rate.• Attention to detail of customer complaints and ability to work towards tight deadlines.• Organizing different kinds of issues of guests and team with constant deadlines.• Strong teamwork interaction, orientation of new team members and providing training.• Maintaining the records of guests… Show more • Proactively in achieving results and seeking improvements by coordinating with the other departments.• Using Customer service skills to achieve excellent Customer Satisfaction Rate.• Attention to detail of customer complaints and ability to work towards tight deadlines.• Organizing different kinds of issues of guests and team with constant deadlines.• Strong teamwork interaction, orientation of new team members and providing training.• Maintaining the records of guests confidentially.• Highly employee and Customer Centric. Show less