Sourav Sharma Email & Phone Number

Toronto, Ontario, Canada

Consulting US-based Pharma & Life Sciences firms on GenAI, advanced analytics, reporting, and digital transformation, primarily in the area of Patient Services.

Gurugram, Haryana, India

Consulted global Pharma & Life Sciences firms in the areas of analytics, CRM, omnichannel transition, customer experience, content management and digital transformation

Gurugram, Haryana, India

Managed IC Design, Alignment and Promotion Response/ROI projects for Global Pharma firms; partnered with client leadership to strategize, design & implement competitive sales compensation and alignment programs to enhance sales force effectivenessConsulted senior client leadership on competitive opportunities, IC/Alignment program health checks, data management, promotion response/ROI and LOB communicationManaged cost & quality controls, risk, resources, and complying with delivery excellence frameworks; led a team of 9 members; supported business development by building case studies and responding to RFPsRecruited associates for the organization

Gurgaon, India

Led a consultative Incentive Compensation Design and Administration project for a large Fortune 500 pharmaceutical firm. Managed the design and implementation of Sales Force Strategy & Operations for 5 products with a team of 6 members.Directly partnered with the client leadership team to strategize, implement & operate comprehensive sales compensation programs to enhance the effectiveness of the sales force. Handled annual pay-outs of USD 100+ million.Built responses to RFPs including scoping, recommending solutions and developing value-based pricing strategies.Partnered with internal teams to standardize the delivery management and implement Process Re-engineering/Change programs to achieve cost efficiency and improve service delivery performance. Undertook multiple capacity utilization optimization programs achieving ~35-50% reduction in processing time by leveraging value stream mapping.

Pune

Led key business units & Therapeutic Areas (TAs) in an Incentive Compensation Design & Implementation project for a large Fortune 500 Pharma firm. Led a team of 4 Associates, managing project workflows & schedules and implementing the overall IC Strategy of the Client.Collaborated with Clients and Upstream stakeholders in defining business rules for Sales and Activity data, leading process workflow transformation and conducting ad hoc data analyses wherever required. Partnered with internal Change Management teams to plan & implement Process Re-engineering/Change programs, coordinate System Design Review & UATs and enhance System Efficiency and Quality Control.Led key processes including IC Plan & Quota Design, Performance & Payout Administration & Contest Design for 8 TAs. Led implementation of RPA in Performance Administration processes for 8 TAs.

Gurgaon, India

Key member of a Project Management Unit for the development of a Single Window Portal. Developed detailed project report, scope management and conducted periodic system audits.Led Investment Promotion of Textiles & Apparel Sector; prepared Knowledge Papers & reports on industry insights; developed framework for policy benchmarking. Developed monthly newsletters and other marketing collaterals. Prepared RFPs for selecting Event Partners and Video Production agencies.Implemented Business Reforms Action Plan 2017 in key Govt. Departments & Agencies for the client. Designed Process Maps & Workflows for Services, Dashboards, Helpdesk and Grievance Redressal process; defined business rules, key metrics & KPIs to monitor efficiencies.

Hyderabad Area, India

Project Title: "Analyze Executive Customer Relations contacts and Identify Customer Service Quality defects upstream that resulted in Escalations and improve the Contact Coaching Requests Methodology."Identified & Analyzed Customer Impacting Issues in escalated Customer Contacts, identified Root Causes, suggested solutions & proposed improvements to increase Customer Satisfaction Rate.Analyzed Coaching Requests, identified trends by Contact Mining and recommended performance metrics to improve accountability and productivity.Led and developed a team of 10 Customer Service Associates; was responsible for their overall direction, coaching, performance management, coordination and evaluation. Actively participated in Customer Service Weekly Review Meetings for 2 months and contributed to the Week-Over-Week performances of the Search ‘n Rescue Team.

Kolkata, West Bengal, India

Developed activity cost & schedule baselines and oversaw all construction operations of Piles & Pile Caps, including quality & safety. Responsible for planning and execution of all construction processes for the construction of Cast in-situ Piles, Pile Caps and Piers. Conducted Load Testing of Piles (Static & Dynamic), data analysis, predicted Pile Load Capacity and the Load Deflection Curve, benchmarked Field Data against Control Test Data, identified problems from test results and proposed reactive measures.Managed Rebar Steel, Cement, Sand and Coarse Aggregates inventory of the 9012-Kolkata Metro Project, managed procure-to-pay processes of inbound stock on ERP, prepared monthly reconciliation reports and identified opportunities & risks. Prepared monthly Bill of Quantities, managed 4 site supervisors and 7 teams of skilled & semi-skilled workers. Responsible for optimum daily scheduling of manpower & machinery at site.Prepared feasibility report and budget estimate for a highway project in West Bengal.Devised & Supervised the implementation of lean methodology of concrete-pouring that increased efficiency and reduced lead time by 35%. Implemented ‘5S’ and streamlined documentation works, thereby significantly reducing data retrieval time.Lectured on Technologies in Construction of Pile Foundations at ‘Parichay’, the New Hire Orientation Program of GIL.

Kharagpur

Project Title: "Combined Electro-Coagulation and Electro-Flocculation method to remove Cr(6) ions from mine drainage water"Worked on the preparation of Feasibility report on the Common Effluent Treatment plant to be constructed in the Sukinda Valley mines area. This was a consultancy project given to the Civil Engg. Dept., IIT Kgp, by the Orissa Pollution Control Board (OPCB).Designed the sewage pipe network for the whole lease area using EPANET 2.0 and LOOP 4.0.Submitted a report on modified “Combined Electroflotation & Electrocoagulation Process” for the removal of Chromium(VI) and Iron ions from the mine drainage water of Sukinda valley, to the OPCB.

Chennai

Project Title: “Soft Computing approach to the Estimation of the sediments transported by Ocean waves and currents”.Studied the motion of fine sand particles in turbulent and steady flow. Used C++ programming language to simulate and arrive at the results, which were then verified by experiments.

Master Of Business Administration (Mba), Finance And Operations Management

Activities and Societies: Core Member & Head of Creative Writing, XIMB Alumni Committee: Editor of Annual Magazine ‘Unnayan’ & quarterly.

Bachelor Of Engineering (Be), Civil Engineering

Gold & Silver Medals in Inter-Hall Basketball Tournaments at NIT Durgapur in 2009 & 2010, respectively.