In this role, I was responsible for growth of vehicle in-flow in our service network and enhancing the service market share. Additionally I was responsible for growth in sale of spare parts, lubricants, reconditioned aggregates.

I was responsible for overall service delivery to CV AMC customers throughout the country along with strategic goal of controlling AMC expenses and ensuring profitability in business. It involved managing customers and channel partners by addressing their concerns related to business and ensuring that Customer & Channel Partner Satisfaction Index are maintained at optimum level. Additionally, I was responsible for design, implementation & periodic reviews of processes and interventions based on… Show more I was responsible for overall service delivery to CV AMC customers throughout the country along with strategic goal of controlling AMC expenses and ensuring profitability in business. It involved managing customers and channel partners by addressing their concerns related to business and ensuring that Customer & Channel Partner Satisfaction Index are maintained at optimum level. Additionally, I was responsible for design, implementation & periodic reviews of processes and interventions based on immediate needs of customers and company's objectives, planning & execution of audits, developing training materials, conducting field trainings and development of IT-systems for changing business landscape & customer needs. This needed liaising with different stakeholders from operations, sales & marketing, field service, technical, pricing, IT, finance, taxation and channel partners for implementation of policies & managing conflict of interest situations. I was part of the GST transition team where I helped in developing the blueprint & approach note for transition. Overall, in my six years association, I have contributed in bringing cost controls, customer focus & channel partner engagement with IT enabled strong analytical systems, which helped in overall growth of AMC business and poised the business for a change from transactional to analytical role. Show less

I was responsible for enhancing customer satisfaction and service market share in my territory. The strategic objective was to manage channel network and effectively, improve the service quality level, ensure customer centricity, enhance skill level and expand network. I was also supporting NPI through field-testing of vehicles, performance monitoring for new product design validation and spare part planning at the time of new model introduction. Additionally responsible for supporting Key… Show more I was responsible for enhancing customer satisfaction and service market share in my territory. The strategic objective was to manage channel network and effectively, improve the service quality level, ensure customer centricity, enhance skill level and expand network. I was also supporting NPI through field-testing of vehicles, performance monitoring for new product design validation and spare part planning at the time of new model introduction. Additionally responsible for supporting Key Accounts & Institutional customers (eg: BMTC, KSRTC etc), compliant resolution management, profitability of workshops, spare part business, sale of reconditioned aggregates & annual maintenance contracts through service network and finally ensuring compliance to business processes at channel partner end by means of audit & workshop assessment. Show less