Technology Analyst
Current• Technical Project Management: Lead and oversee technology projects, coordinating with cross-functional teams to ensure timely delivery and adherence to project goals.• System Analysis and Improvement: Conduct thorough analysis of systems and applications to identify opportunities for optimization and automation.• Data Management and Reporting: Use tools like ServiceNow and SSIS to manage data flow, prepare reports, and improve data accessibility for… Show more • Technical Project Management: Lead and oversee technology projects, coordinating with cross-functional teams to ensure timely delivery and adherence to project goals.• System Analysis and Improvement: Conduct thorough analysis of systems and applications to identify opportunities for optimization and automation.• Data Management and Reporting: Use tools like ServiceNow and SSIS to manage data flow, prepare reports, and improve data accessibility for stakeholders.• Problem Resolution and Support: Provide 2nd and 3rd level support, handling escalations and ensuring minimal downtime for critical services.• Stakeholder Communication: Act as a liaison between technical teams and business stakeholders to align technology solutions with business needs.• Compliance and ITIL Practices: Ensure all practices follow ITIL standards, with an emphasis on incident, change, and problem management. Show less
