As the AWS Enterprise Support(ES) India Financial Services vertical lead, I manage a hierarchical team of Technical Account Managers and Enterprise Support Managers, driving customer success by aligning business goals with technical strategies. I serve as the primary contact for AWS ES's financial services customers, collaborating with C-level executives to deliver innovative solutions and ensure high standards of service delivery. I oversee relationships with customers, enhancing customer… Show more As the AWS Enterprise Support(ES) India Financial Services vertical lead, I manage a hierarchical team of Technical Account Managers and Enterprise Support Managers, driving customer success by aligning business goals with technical strategies. I serve as the primary contact for AWS ES's financial services customers, collaborating with C-level executives to deliver innovative solutions and ensure high standards of service delivery. I oversee relationships with customers, enhancing customer satisfaction and expanding AWS's Enterprise Support offerings in the financial sector. My role involves fostering a high-performance culture and investing in the professional growth of my team. Show less

Led a team of Technical Account Managers to drive customer success by turning business objectives into actionable technical strategies and fostering a high-performance team culture. Managed the DNB-Uber cohort comprising of AWS India's top revenue-generating DNB customers ($1M+ MRR), collaborating with C-level executives to deliver innovative solutions and expand our Enterprise Support offerings.

Cultivated a high-performing team culture by hiring, developing, and retaining top talent, ensuring diversity across all demographic parameters. Led functional and technical teams, providing innovative leadership on cloud engagements and collaborating with clients and partners to develop optimal business solutions. Influenced cross-organizational leaders to drive success across all teams and established strong relationships with key customers as a trusted technical advisor, aiding them in… Show more Cultivated a high-performing team culture by hiring, developing, and retaining top talent, ensuring diversity across all demographic parameters. Led functional and technical teams, providing innovative leadership on cloud engagements and collaborating with clients and partners to develop optimal business solutions. Influenced cross-organizational leaders to drive success across all teams and established strong relationships with key customers as a trusted technical advisor, aiding them in achieving their goals through high-quality support.Formulated and implemented support strategies, promoted departmental initiatives and innovation, and collaborated with peers to manage customer retention and new deals. Engaged in troubleshooting technology, creating proof of concepts, and exploring alternative methods to meet technical requirements. The focus was consistently on driving efficiency, fostering collaboration, and delivering outstanding customer outcomes. Show less

Led a team of cloud engineers in defining, designing, and delivering Kronos Cloud Infrastructure-based solutions, providing strategic leadership and operational oversight. Maintained security controls and represented the organization during external and internal audits, ensuring SSAE 16/SOC 2 compliance. Managed the migration of customers from on-premises to the cloud and between different capacities, overseeing the entire customer implementation lifecycle, including production support… Show more Led a team of cloud engineers in defining, designing, and delivering Kronos Cloud Infrastructure-based solutions, providing strategic leadership and operational oversight. Maintained security controls and represented the organization during external and internal audits, ensuring SSAE 16/SOC 2 compliance. Managed the migration of customers from on-premises to the cloud and between different capacities, overseeing the entire customer implementation lifecycle, including production support, administration, maintenance, change deployment, and service requests. Ensured adherence to customer uptime SLAs and internal productivity targets.Drove environment stability initiatives by identifying and implementing necessary changes to existing capabilities and processes, running automation projects to enhance efficiency and reduce manual efforts. Partnered with internal engineering teams to solve operational challenges and support broader business strategies, with a focus on automation. Served as the single point of contact (SPOC) for special, urgent, P1, and escalation requests, ensuring priority support and customer satisfaction. Managed customer interactions through periodic or on-demand meetings and handled complex situations involving multiple lines of business, teams, and third parties. Reviewed key performance metrics to identify areas for continuous improvement. Show less

Built Proof of Concepts (POCs), determined hardware sizing, and provided pricing quotations for customers, directly contributing to informed decision-making and optimized resource allocation. Identified and gathered requirements to define cloud solutions, performing in-depth use case analyses of customer usage patterns to design scalable solutions. Managed initial cloud infrastructure setups according to requirements, ensuring robust and efficient deployments.Contributed to the creation of… Show more Built Proof of Concepts (POCs), determined hardware sizing, and provided pricing quotations for customers, directly contributing to informed decision-making and optimized resource allocation. Identified and gathered requirements to define cloud solutions, performing in-depth use case analyses of customer usage patterns to design scalable solutions. Managed initial cloud infrastructure setups according to requirements, ensuring robust and efficient deployments.Contributed to the creation of a knowledge base for the product support team, enhancing their capability to address customer issues effectively. Assisted leadership in defining offering blueprints, streamlining service delivery processes. Collaborated closely with client architects and engineers to ensure seamless implementation and operation of cloud solutions, resulting in improved customer satisfaction and operational efficiency. Show less

Oversaw the execution of business-critical programs, significantly contributing to commercial growth and ensuring high customer satisfaction. Collaborated with internal teams and customers to develop comprehensive program and project parameters, including time, resources, dependencies, and cost estimates. Delivered key program and project management outputs, such as project plans, schedules, status reports, meeting minutes, issue logs, and all necessary documentation for project… Show more Oversaw the execution of business-critical programs, significantly contributing to commercial growth and ensuring high customer satisfaction. Collaborated with internal teams and customers to develop comprehensive program and project parameters, including time, resources, dependencies, and cost estimates. Delivered key program and project management outputs, such as project plans, schedules, status reports, meeting minutes, issue logs, and all necessary documentation for project administration.Ensured projects stayed on schedule and within budget, managing timely customer milestone completions and revenue realization. Led efforts to find creative problem-solving approaches, delivering quality outcomes that supported business needs and processes. Developed improved situation handling and engagement processes, provided product improvement suggestions across product stacks, and worked closely with account managers and service delivery teams to ensure strong communication and proper client expectation management. Show less

Delivered high-quality and innovative cloud solutions by collaborating with clients and stakeholders to develop optimal strategies. Acted as a technical consultant, analyzing client goals, challenges, and opportunities to align Kronos applications with industry best practices for building functional and technical solutions. Responsibilities included administering, developing, testing, and demonstrating databases, performing related functions across multiple teams or clients, and managing the… Show more Delivered high-quality and innovative cloud solutions by collaborating with clients and stakeholders to develop optimal strategies. Acted as a technical consultant, analyzing client goals, challenges, and opportunities to align Kronos applications with industry best practices for building functional and technical solutions. Responsibilities included administering, developing, testing, and demonstrating databases, performing related functions across multiple teams or clients, and managing the design, implementation, and maintenance of new databases, backup/recovery, data migrations, and configuration management.Installed database management systems (DBMS) and contributed to modifying procedures and documentation for problem resolution and day-to-day maintenance using Oracle 9i/10g/11g and SQL Server 2000/2005/2008. Oversaw Kronos product installations, service pack upgrades, version upgrades, migrations, VMware image creation, OS installations, and Citrix publishing, ensuring robust and efficient system performance. Provided expert input for modifying procedures and documentation, enhancing problem resolution, and optimizing daily maintenance processes. Show less

Consulted on database administration, providing expert guidance and solutions for Oracle and SQL Server. Executed projects on Oracle Server Database 9i/10g, Oracle Forms, and Reports Developer 10g/D2K across Windows and Linux environments, enhancing system efficiency and client satisfaction.Delivered technical sessions on database management systems, facilitating workshops and hands-on sessions to empower teams with best practices and operational excellence.

• Administrative support in Windows.• Network Administrative support .