Sourav Ghosh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Spearheaded the implementation of cutting-edge digital transformation tools to optimize internal escalation systems, enhancing operational efficiency.Managed high-stakes customer escalations at the executive leadership level, ensuring swift resolution and customer satisfaction.Started the first Digital Sales Incentive Program for sales executives within brick-and-mortar stores, resulting in an impressive 20% month-on-month sales growth and bolstering the store's online reputation.Developed comprehensive process workflows and escalation matrices for the Retail and Service Category businesses, streamlining operations and issue resolution.Engineered and implemented process enhancements and real-time dashboards to provide CXO-level visibility into the Store Experience, concurrently improving offline customer experiences through innovative process implementations.

Bengaluru, Karnataka, India

Led a team of 25 content executives to launch 4 regional categories and grow performance for 110 running shows. Scaled 4 categories (South Indian Languages) for content acquisition, customer experience & performance improvement.Worked with the content team to increase retention and activation of running shows on average 35% up from initial. Acquisition Strategy & Selection: Developed strategy for content selection & launch planning for south regional markets, using lead generation and priority acquisition methodology. Collaborated with the Growth, Content team, and external partners to develop a holistic promotional strategy for original and programmed content. Worked with Product Managers to monetize content on a show level and improve customer selection.

Bengaluru Area, India

Successfully launched an Audiobook platform for South Indian Market and built a strong community of production houses and content creators.Worked directly with Co-founders and multiple stakeholders of different verticals to develop a holistic promotional strategy for original and programmed content.Built, maintained, and increased content and creator ecosystem of Pocket FM by 10x times.Built the Tamil Audiobook Category consisting of 250+ books in a span of 7 months. Handling social media channels like YouTube, Facebook, and Instagram for content promotion to increase installs.Handling the supply of content on the platform by striking partnership deals with key influencers and creators, authors, and publishers.(New Market Creation) Conducted surveys to understand issues faced by creators and provided feedback to the product/engineering team for building products which can smooth the onboarding on the platform.

Mumbai Area, India

Achieved Uber Eats' Associate of the Month for training 200+ restaurant partners with a 4.5/5 satisfaction rateKicked off and activated 4 new geos across Mumbai; adding over 300+ restaurants to the platformAchieved a significant decrease in cancelled orders, resulting 20% surge in revenue across all restaurantsImplemented prime monitoring to identify and control cases of fraud in the marketplace (Delivery & and restaurant)Collaborated with the IR Team to resolve customer issues; converting 40% of detractors into promoters Laboured and led the ELC process for the Mumbai Hub, maximized the restaurant supply hours by 30%Built and nurtured robust connections with over 60+ restaurant partners; ensuring commitment to Uber EatsCrafted promotion strategy for restaurants, guaranteeing the stimulation of sales and revenue expansionNegotiated on co-branded promotional offers for restaurants; ensuring maximum savings on marketing costs

India

Chennai Area, India

Explored and learned about the complete structural and technical aspects of a Thermal Power plant. Performed time studies, process capability studies and gained an in-depth knowledge of the various aspects of a thermal power station located in the Chennai area.

Chennai Area, India

Functioned as the Head of the Braking Department in a 28-man Student Formula Racing Team.Designing and calculating the braking metrics required for the car. Procurement and installing the braking components in the car and carrying testing and preventive maintenance of the car.

Carriage And Wagon Works, Perambur, Chennai

Opportunity to explore and learn the different types of manufacturing and maintenance done to carriages and wagons that travel throughout India. Final report included an in depth analysis of observations made, with a systematic flow of work at the plant.

Master Of Business Administration - Mba, Digital Business, 8.35

Activities and Societies: Started the Financial Club - Finnkey Organizing and conducting workshops on financial and trading markets..

Bachelor Of Technology (B.Tech.), Mechanical Engineering, 8.17

Activities and Societies: Society of automobile engineering

Hsc, Science, 82.4%

Sslc, Science, 9.2