 Overseeing Night Audit Operations: Responsible for supervising and managing all night audit functions to ensure smooth operations during non-business hours. Financial Reconciliation: Conducting nightly reconciliation of revenue and settlement accounts to ensure accuracy and compliance with established policies and procedures. Transaction Accountability: Ensuring meticulous reconciliation and documentation of daily transactions in alignment with prescribed protocols and standards. System Maintenance: Performing system resets and file maintenance to facilitate seamless operations for the subsequent day. Prompt Guest Support: Addressing guests' requests and concerns promptly and effectively to uphold exemplary customer service standards. Hospitality Excellence: Demonstrating superior customer service to all guests by extending a warm welcome, executing check-in and check-out procedures with efficiency and professionalism. Inquiry Handling: Responding to guest inquiries and providing assistance in a courteous and knowledgeable manner to enhance guest satisfaction. Reservation Management: Managing incoming phone calls, processing reservations accurately, and adhering to established reservation procedures. Cash Handling Compliance: Ensuring strict adherence to cash handling procedures to maintain financial integrity and security. Policy Adherence: Abiding by all departmental and company policies and procedures to uphold organizational standards and foster a culture of compliance. Guest Security: Safeguarding guests' security by responsibly managing guest room keys and handling personal information with utmost confidentiality and discretion.

 Customer Assistance: Providing assistance to customers via various channels such as phone, emails. This includes answering inquiries, resolving complaints, and providing information about products and services. Account Management: Managing customer accounts, including opening new accounts, processing transactions, and updating account information as needed. Account Knowledge: Managing and directing investors and advisors to the right answer they are looking for and resolve any issues. Different Account knowledge: Have a great understanding, knowledge and experience about different accounts such as RRSP, FHSA, RRIF, RESP, TFSA, PRIF, RLIF, LIF, etc. Product Knowledge: Developing a deep understanding of AGF Management Limited's products and services to effectively assist customers and provide accurate information. Problem Resolution: Resolving customer issues and complaints efficiently and professionally, ensuring customer satisfaction and maintaining the company's reputation. Documentation and Record-Keeping: Maintaining accurate records of customer interactions, transactions, and inquiries using the company's CRM (Customer Relationship Management) system. Compliance: Adhering to regulatory requirements and company policies when handling customer accounts and sensitive information. Cross-Selling and Upselling: Identifying opportunities to promote additional products or services to existing customers based on their needs and preferences. Team Collaboration: Collaborating with other team members, including sales representatives, financial advisors, and managers, to ensure a seamless customer experience. Continuous Improvement: Seeking opportunities for personal and professional development to enhance skills and knowledge in customer service and financial products. Feedback: Providing feedback to management about customer concerns, trends, and suggestions for improving products and services.

 As a case manager on the Delivery Team at Concentrix, my responsibilities are:  Taking calls from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues.  Contact various internal and external departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries.  Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures.  For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval.  Collaborate with the customer, dealership, or field support team to gather necessary details supporting the customer escalation.  Review case details and assists with the coordination of services and support to resolve the customer escalation.  Ensure case is documented and tracked for future follow up or audit.  Collect information and conduct assessments on eligibility for goodwill spending in alignment with client guidelines.  Create and maintain goodwill trackers to ensure appropriate goodwill is being offered to customers.  Provide incident reporting and ongoing feedback and observations for corporate analysis and process enhancements.  Review and manage parts-related escalations and ensure appropriate communication with dealer and customer through resolution.

 Overseeing Night Audit Operations: Responsible for supervising and managing all aspects of the night audit process. Financial Reconciliation: Conducting nightly reconciliation of revenue and settlement accounts to ensure accuracy and compliance with established financial protocols. Transaction Accountability: Ensuring meticulous reconciliation and documentation of daily transactions in adherence to company policies and procedures. System Maintenance: Performing system resets and maintaining records for seamless operations in subsequent business days. Guest Support: Addressing guests' requests and concerns promptly and effectively to deliver superior customer service. Hospitality Excellence: Extending a warm welcome and executing check-in and check-out procedures with professionalism and courtesy. Inquiry Handling: Responding to guest inquiries and providing assistance in a knowledgeable and courteous manner. Reservation Management: Managing incoming phone calls, processing reservations accurately, and following established procedures. Cash Handling Compliance: Adhering strictly to cash handling procedures to maintain financial integrity and security. Policy Adherence: Consistently following all departmental and company policies and procedures to uphold organizational standards. Guest Security: Ensuring the security of guests by responsibly managing guest room keys and handling personal information with confidentiality and discretion.

 Supporting M365 Premier partners and customers in resolving technical issues by diagnosing root causes, providing remote assistance using virtual machines, and devising effective solutions. Utilizing your experience as a system administrator or technical advisor to evaluate customer problems and establish trust. Prioritizing customer satisfaction to foster strong business-to-business relationships. Delivering tailored technical solutions to multinational corporations, catering to system administrators, IT directors, and executives. Managing client escalations and de-escalations, collaborating with engineering teams to deliver high-quality resolutions. Addressing new technical challenges daily, including those related to security, Azure Active Directory (AAD), autopilot, and device management. Troubleshooting and administering Enterprise versions of Windows Server, Exchange Server, SharePoint Server, Skype for Business Server, or Lync Server. Demonstrating proficiency in migration techniques such as progressive, failover, hybrid, and IMAP. Applying problem-solving skills in creating and executing PowerShell scripts. Conducting online research to gather necessary information effectively.

 Employed critical thinking and decisive judgment to manage consecutive interactions within a dynamic, high-volume, multitasking setting. Navigated across various REEF systems and databases proficiently to retrieve information, maintain records, and document essential aspects of customer engagements. Sustained meticulous attention to precision and detail in verbal (phone) and written (email, chat, and SMS) correspondence. Enhanced customer satisfaction by promptly addressing inquiries and grievances with effectiveness. Exhibited empathy and adept active listening abilities to ensure a supportive customer experience. Operated within a performance-driven environment with set targets and conducted call monitoring and recording for quality assurance purposes.

• Audit and cycle AML/KYC records as per organization strategies and methods.• Survey client documentation for legitimacy.• Follow up with the clients if necessary.• Guarantee all CDD prerequisites are met all through the client life cycle.• Convey and answer inner partners and client inquiries quickly, precisely, and with a serious level of professionalism.• Guarantee that all information, documentation, and data gathered as a requirement of the Due Diligence process are met.• PEPs (Politically Exposed Persons), sanctions, and unfriendly media checks.• Follow all KYC and KYB procedures. • F2R keying, when required.

Supervise, support, and coordinate the activities of the kitchen including scheduling kitchen staff, overseeing kitchen operations, inventory of raw material and supplies, maintaining records, safety and security, special dietary needs, and quality control.Maintain quality of food, collect feedback, and communicate to management.Organize and coordinate customer food requirements for meetings and events.Prepare and distribute reports to management.Make an inventory of food raw materials and supplies and generate reports.Supervise, train, and monitor the performance of staff and safety procedures. Ensure proper operation of kitchen and restaurant equipment.

Understand vehicle features and operations, and data collectedfrom them.Collate data and write documentation related topatterns and trends.Categorize pieces of data and enter them according toan available drop-down list.Collaborate with the Product Leader and the team tounderstand key functional and operational propertiesof the project.

Working as a fryer, Working in Assembly, Cooking, etc.