Service Delivery Manager
Current- Proficiency in leading both physical and virtual teams- Experience in dealing with third-party-provided services- Operational ability in a diverse, large-scale environment- Exceptional customer-facing skills- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery- Mastery of ITIL (Information Technology Infrastructure Library) principles- Expertise in people management and leadership- Strong… Show more - Proficiency in leading both physical and virtual teams- Experience in dealing with third-party-provided services- Operational ability in a diverse, large-scale environment- Exceptional customer-facing skills- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery- Mastery of ITIL (Information Technology Infrastructure Library) principles- Expertise in people management and leadership- Strong organizational skills- Solid resource planning and problem-solving skills with budget estimations- Readiness to demonstrate a proactive attitude- Excellent verbal and written communication skills Show less