Sourav Mullick

Sourav Mullick Email and Phone Number

Service Delivery Manager | Data Center Operations (On-Prem & Cloud) | ITSCM-BCP-DR-ITIL | IT Infrastructure & Service Management | Cloud Migration Expert @ ITC Infotech
bangalore, karnataka, india
Sourav Mullick's Location
Bengaluru, Karnataka, India, India
Sourav Mullick's Contact Details

Sourav Mullick work email

Sourav Mullick personal email

About Sourav Mullick

High-performing leader and manager with more than 15+ years of experience in Data Center Operations, ITSCM BCP / DR, People Management, Cloud Migrations, Server/Infrastructure Management and Monitoring.Key Skill Sets :- Microsoft Certified Server/Cloud Administrator.- Disaster Recovery / BCP Specialist.- Incident, Change and Problem Management.- DCO / Command Center Operations.- People Management and Development.- Cloud Migrations of on-premises infrastructure to Azure and AWS.

Sourav Mullick's Current Company Details
ITC Infotech

Itc Infotech

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Service Delivery Manager | Data Center Operations (On-Prem & Cloud) | ITSCM-BCP-DR-ITIL | IT Infrastructure & Service Management | Cloud Migration Expert
bangalore, karnataka, india
Website:
itcinfotech.com
Employees:
9487
Sourav Mullick Work Experience Details
  • Itc Infotech
    Service Delivery Manager
    Itc Infotech Nov 2021 - Present
    Île-De-France, France
    - Proficiency in leading both physical and virtual teams- Experience in dealing with third-party-provided services- Operational ability in a diverse, large-scale environment- Exceptional customer-facing skills- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery- Mastery of ITIL (Information Technology Infrastructure Library) principles- Expertise in people management and leadership- Strong… Show more - Proficiency in leading both physical and virtual teams- Experience in dealing with third-party-provided services- Operational ability in a diverse, large-scale environment- Exceptional customer-facing skills- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery- Mastery of ITIL (Information Technology Infrastructure Library) principles- Expertise in people management and leadership- Strong organizational skills- Solid resource planning and problem-solving skills with budget estimations- Readiness to demonstrate a proactive attitude- Excellent verbal and written communication skills Show less
    View
  • First American (India)
    Team Manager - Data Center Operations
    First American (India) Feb 2017 - Nov 2021
    Bengaluru, Karnataka, India
    - Managing team of 15+ engineers for Data Center Operations, Server Migration, Disaster Recovery etc.- Microsoft Certified Server/Cloud Administrator.- Disaster Recovery and Service Continuity.- Incident, Change and Problem Management.- Command Center Management.- People Management and Development.- NOC, DBA, Command Center Management.- Incident, Change and Problem Management.- Cloud Migrations of on-premises infrastructure to Azure and AWS.
    View
  • Unisys Global Services India
    It Operations Supervisor - Enterprise Infrastructure Support
    Unisys Global Services India Jun 2014 - Feb 2017
    Bangalore Area, India
    Manage Cloud, Infrastructure & Data Centre Operations.
  • Unisys Global Services India
    Operations Team Lead
    Unisys Global Services India Dec 2010 - Jun 2014
    Bengaluru Area, India
    Manage Operations for IT Service Desk.
  • Aditya Birla Minacs
    Operations Team Lead
    Aditya Birla Minacs Mar 2010 - Dec 2010
    Bengaluru Area, India
    Manage Operations for B2C support.
  • Aditya Birla Minacs
    Sr. Associate
    Aditya Birla Minacs Nov 2006 - Mar 2010
    Supported Apple APAC Customers.

Sourav Mullick Skills

Transition Management Sla Service Delivery Bpo Incident Management Technical Support It Service Management Kpo Iex Process Migration Workforce Management Call Center Contact Center Operations Attrition Outsourcing Transition Planning Inbound Marketing Performance Management Contact Centers Offshoring Mis Process Excellence Service Desk Service Level Management Bmc Remedy It Service Delivery It Operations Remedy Ticketing System Team Management Customer Support Service Desk Management Soft Skills Itil Itil Process Itil V3 Foundations Certified Itil Certified Avaya Screening Help Desk Support Windows Server Microsoft Certified Systems Engineer Data Center

Sourav Mullick Education Details

  • Indira Gandhi National Open University
    Indira Gandhi National Open University
    First Class
  • Indira Gandhi National Open University
    Indira Gandhi National Open University
    First Class
  • Jain International Residential School
    Jain International Residential School
    Computer Science
  • Kendriya Vidyalaya
    Kendriya Vidyalaya
    Computer Science

Frequently Asked Questions about Sourav Mullick

What company does Sourav Mullick work for?

Sourav Mullick works for Itc Infotech

What is Sourav Mullick's role at the current company?

Sourav Mullick's current role is Service Delivery Manager | Data Center Operations (On-Prem & Cloud) | ITSCM-BCP-DR-ITIL | IT Infrastructure & Service Management | Cloud Migration Expert.

What is Sourav Mullick's email address?

Sourav Mullick's email address is so****@****hoo.com

What schools did Sourav Mullick attend?

Sourav Mullick attended Indira Gandhi National Open University, Indira Gandhi National Open University, Jain International Residential School, Kendriya Vidyalaya.

What are some of Sourav Mullick's interests?

Sourav Mullick has interest in Computers, Education, Environment, Management Training, Cricket, New Technologies, Excel, Mobile Devices, Science And Technology, Animal Welfare.

What skills is Sourav Mullick known for?

Sourav Mullick has skills like Transition Management, Sla, Service Delivery, Bpo, Incident Management, Technical Support, It Service Management, Kpo, Iex, Process Migration, Workforce Management, Call Center.

Who are Sourav Mullick's colleagues?

Sourav Mullick's colleagues are Nagendra Murthy, Pradeev Somu, Karthikeyan Jeeva, Rosie Khalil, Krishna Kishore, Vamshidhar Bejjanki, Sivabalan Natesan.

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