Sourav Pradhan Email & Phone Number

• Experience in IT industry of 3 years, with relative experience in configuring and implementing cloud-based CRM application Salesforce.• Experienced with Administration, Configuration, Customization, Development and Support experience on Salesforce.com.• Proficient with Sales Cloud and Service Cloud in Salesforce. Along with that having experience in Health cloud domain (Salesforce Lightning) for 3 years.• Achieved 6 certifications from Salesforce. Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I and Salesforce Associate.• Experienced on Configuration & Customization, Apex classes, Controllers, Test Classes, Batch apex, Schedule apex, Apex Sharing, Triggers.• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules, User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, Process Builder, Flows.• Having Experience in Flosum, Bitbucket, Inbound and Outbound Change sets for Deployment.• Experience in design, testing and documentation of Salesforce.com to Global Customers for 3 years.• Handle support team, Work delegation, avoid SLA breaching for requests & Incidents, Guiding and providing solutions when team needs.• Worked on automation of regular activities of Data Export and Data Import via data loader and Salesforce Inspector.