Sourav Garg Email & Phone Number

Brampton, On, Ca

Mississauga, Ontario, Canada

Brampton, Ontario, Canada

• Handling and leading different situations in case of emergency, such as evacuating the building if fire alarm goes off and fire detected;• Providing emergency assistance, first aid or any other intervention and calling for 9-1-1 if needed;• Performing interior and exterior patrols, access control, security escorts and response to calls for service;• Ensuring all security duties are carried out in compliance with federal, provincial and municipal laws including; The Criminal Code of Canada; Trespass to property legislation;• Detecting, questioning and removing undesirable persons and if needed Apprehending Offenders and turning them over to appropriate authorities.

Brampton, Ontario, Canada

• Making sure that drivers follow the safety rules (ELD);• Working with the customers over the phone and providing timely updates on the status of their orders, handling any incoming calls and emails regarding issues with deliveries;• Scheduling pick-up and delivery appointments, reviewing the paperwork before dispatching the crew members to ensure the accuracy of details;• Collaborating with management to modify daily routes, having the ability to adjust to last minute changes in scheduling and communicating effectively with drivers and customers;• Acting as first point of contact to the delivery drivers, tracking and tracing all moves using the appropriate software

• Maintaining the specific post orders and directives by reviewing and notifying clients and company management of required revisions;• Completing daily site inspections;• Leading the site-specific team and ensuring the work assignments are fully staffed;• Performance evaluation of the staff by carrying out various supervisory and management duties;• Following regulations and standard procedures while demonstrating critical thinking;• Operating Security equipment, computers, radios; and monitor cameras to ensure access control;• Ensuring that condo safety & emergency procedures are followed in response to fire alarms or other emergencies

9661 Jane Street Vaughn

• Supervised store operations by coordinating staff scheduling and assigning duties to employees and following up on work results;• Built and retained a high performing team that can deliver the results to meet performance goals as per Subway standards;• Lead and conducted interview processes and finalized the decision making of new hires;• Trained and onboarded new teammates on customer service expectations & diligently oversaw for quality assurance by providing feedbacks and ensuring performance management;• Passed audits with zero findings through accurate execution of Subway Standard Policies, Procedures;• Maintained store inventory by placing orders in timely manner, verified the quality and packaging;• Maintained the stability, reputation of the store by complying with legal requirements & code of ethics;• Understood and resolved customer’s concerns within level of authority and escalated concerns where appropriate to ensure an integrated and sound approach.

• Acted as first point of contact for clients and provided excellent customer service at every interaction by looking for ways to contribute to the ongoing improvement of overall store’s performance;• Understood and maintained the knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices;• Processed daily shipments, organisation and set-up of warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained;• Demonstrated a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines;• Assisted with fitting room duties including ensuring all the counter areas are clean, organized and has proper supplies in place and assisted customer inquiries.

Postgraduate Degree, Marketing/Marketing Management, General

Bachelor'S Degree, Sociology