- Analysed & interpreted data related to vital centre operation KPIs- Lead, Walkin, Sales, RefundRequest, identified problem areas and recommended action plan for improvement- Regularly interacted with centre teams to guide and train them on best operating practices (eg- SalesOperations, Refund)- Coordinated between centres & central team to facilitate approvals & budgets for implementingaction plan- Designed a tailor-made timetable for each centre based on multiple constraints like school timing,board, holiday etc

- Collaborated with the logistics team to gather detailed business requirements for data analytics andreporting needs- Designed and proposed interactive dashboards and reports to provide actionable insights for themanufacturing client- Worked closely with cross-functional SAP BW teams to integrate various data sources and ensuredata accuracy- Prepared FSD to facilitate for smooth coordination with clientAnalyzed data related to vehicle allocation efficiency and developed a business case for optimization

- Prepared accurate costing for contractual vehicles by collecting and analyzing trip-related data fromtripsheets- Formulated budget for vehicles according to business growth plan, optimum capacity utilization ofroutes and overall cost- Compilation & coordination with regional fleet managers for completion of contractual vehicleagreement documents- Designed KPIs for both local & long haul vehicles to track & assess vehicle performance & arrangedweekly conference call to discuss KPI performance & strategize further improvements- Initiated & led the tripsheet automation project through a GPS portal, resulting in accurate datacapture from ground level

Improvement of Vendor Management System- Making it a state of art tool- Introduced the concept of “In transit Status” in the system & thus improving the stock cover value which was expected to reduce unnecessary inventory cost & reduce supply chain efficiency-ROP (Reorder point) calculation was done with modified lead time including "in transit time"-Added “invoice no” in distribution process and it was attached to track the consignment after studying the whole vendor management process & the objective to make accounting process easier for vendors- Modified present tabs and included new tabs in the web portal to make the portal more user friendly keeping in mind the requirement of operations team & thus improving supply chain efficiency-Designed new Website of Vendor Management System(VMS) by using online tool of the website www.wix.com to make a look of the new system. The objective was to check the proposed operational efficiency from user's end & better vendor management- Modified Dashboard which contains all the pending material list thus enhancing decision making process of end user smooth with better visibility & supply chain efficiency-Proposed introduction of delivery status for every consignment to increase supply chain efficiency and perform cost optimization & increase service level of the system- Proposed rating system of Vendors & Transporters. The objective was to increase supply chain efficiency, increase service level, better utilization of capacity & inventory optimization

- Planned & scheduled preventive maintenance activities to reduce interruption across differentsubstations & business entities under Coochbehar division- Led and supervised a consumer survey and mapping project conducted by a consulting firm inCoochbehar town to digitize the electrical system health monitoring- Identified areas prone to breakdown during adverse weather conditions, using data analysis &historical performance trends & recommended appropriate measures to the management- Took charge of all maintenance activities for business entities within the Coochbehar division