Ali Ahmed Email & Phone Number

Bahrain

Bahrain

- First point of incidents and escalations.- Monitored bank's systems health through various monitoring tools.- Handled technical cases from different bank's units.- Generated daily and weekly systems and incident reports.- Investigated incidents and issues through logs, departments and vendors.- Supported multiple bank departments through different means.- Developed & managed day to day workflow automations.- Developed web applications supporting day to day tasks.

Bahrain

Supported and managed a large fleet of couriers in multiple countries to solve various logistics and legal issues during the pandemic. Dispatched orders to couriers within any specific area to ensure deliverance of those orders. Managed communications between all business tiers to understand and solve complex issues.

Bahrain

Handled various concurrent customer inquiries and complaints with speed and accuracy through online live channels. Ensured customer retention through multiple means of customer satisfaction by implementing business procedures set by the company.

Bahrain

Developed web applications for querying historical data and generating financial reports to improve quality of work based on business requirements. Improved data flow and structure in different databases (SQL Server & Oracle Database) to allow support for new features and applications. Received and handled change and new requests from different departments to improve quality of the work and services. Handled all information technology tickets related to payment and application raised by various departments to provide fault investigation and resolution of those faults.

Capital Governorate, Bahrain

Handled inquiries, complaints and requests from customers and provided first level of technical support to all issues facing customers. Analyzed a large knowledge base about all the historical, current and upcoming procedures and products to support the work requirements and customer requests.

Capital Governorate, Bahrain

Learned the fundamentals of customer service and understanding customer needs through inbound calls and customer relationship management system to increase the sales while maintaining a high service level and quality of work. In a high paced environment, I managed and handled customer requests, inquiries, suggestions and complaints about all the available products and services with a high energy and enthusiasm.