• Primary point of contact for Small Business and Personal account holders. Providing superior support and answering in depth questions.•Monitoring accounts for fraudulent activity and liasing between Card members and compliance to resolve issues.•Ensuring compliance with all state and federal regulations to maintain consumer confidentiality.•Adding Value to Card member's accounts by selling value added services and acheiving upselling goals alongside delivering world's best customer service.

Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict.•Build expert and dynamic knowledge of company products and services•Research information using available resources to satisfy customer inquiries•Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships•Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties•Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible•Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Olx Autos Deals with procuring Used cars in the Indian Market. Was Responsible for end to end Customer satisfaction and managing huge volume of outbound calls, and scheduling appointments for used car inspections.•Managed huge Outbound call volume at the Contact Centre for Olx Autos while also keeping in mind satisfaction and grievance redressal at the customer end.•At the later part of the Career at OLX, I was also assigned roles like managing Inspection Engineers at City end. Managed over 20 Inspection Engineers at Ground level ensuring maximum output of over 4 inspections per IE.• Excellent hands on experience and productivity delivery using tools like locus and Google sheets and excel as well. Responsible for creating EOD reports for enhancing Engineer and city Inspection delivery. Suggesting points of betterment.• Groomed new hires as well being a valued resource for the company. Acted as a Subject matter expert for a few months.• As a regional resource I have also audited and maintaned quality standards of outbound and inbound calls of city and contact centre teams.•Actively taking and accepting new challenges was always a quality within me while I was working with OLX. Closing Grievance and Complaints of Customers in a timely manner through calls and Emails.