• Service Management

• Team leadership, Strategy and Planning• Innovation, Research and Development

• Understanding customer requirements and business objectives• Providing strategic advice on using technology to achieve goals• Managing IT initiatives and collaborating with in-house technical staff

• Responsible for directing and managing the ITs and SIs operations teams.• Organizing and synchronizing the activities of various team managers

• Responsible for directing and managing the daily IT infrastructure customers operations.• Managing, coordinating and coaching junior and senior system administrators.• Distribute, properly, roles and tasks for the team.• Provide consulting and support to customers.• Participates in proposal efforts to ensure product meets customers specifications.

MSFT Corporate ClientsIPTV Infraestruture

• Monitor the systems, ensuring quality of service through the availability and performance optimization, ensuring the interface with partners, customers or internal service providers.• Diagnose, analyze and monitor operational problems of centralized platforms and provide technical support to various areas of the company or service providers to use the company SIs.• Manage the allocation of access profiles, as defined in the documents or operational procedures.• Prepare manuals and… Show more • Monitor the systems, ensuring quality of service through the availability and performance optimization, ensuring the interface with partners, customers or internal service providers.• Diagnose, analyze and monitor operational problems of centralized platforms and provide technical support to various areas of the company or service providers to use the company SIs.• Manage the allocation of access profiles, as defined in the documents or operational procedures.• Prepare manuals and other technical compliance documents and supporting operating systems and applications.• Carry out preventive and corrective maintenance of the systems, ensuring the good performance of these and its suitability for the business.• Develop indicators and systems performance reports, allowing monitor and detect anomalies and send to the operational areas for intervention. Show less

• Monitor the systems, ensuring quality of service through the availability and performance optimization, ensuring the interface with partners, customers or internal service providers.• Diagnose, analyze and monitor operational problems of centralized platforms and provide technical support to various areas of the company or service providers to use the company SIs.• Manage the allocation of access profiles, as defined in the documents or operational procedures.• Prepare manuals and… Show more • Monitor the systems, ensuring quality of service through the availability and performance optimization, ensuring the interface with partners, customers or internal service providers.• Diagnose, analyze and monitor operational problems of centralized platforms and provide technical support to various areas of the company or service providers to use the company SIs.• Manage the allocation of access profiles, as defined in the documents or operational procedures.• Prepare manuals and other technical compliance documents and supporting operating systems and applications.• Carry out preventive and corrective maintenance of the systems, ensuring the good performance of these and its suitability for the business.• Develop indicators and systems performance reports, allowing monitor and detect anomalies and send to the operational areas for intervention. Show less

• Technical Field Support @ Credit Lyonnais• Technical Field Support @ Reuters