My name is Regiane and my expertise areas are Ombudsman, customer service and education.At Banco Original I worked as a financial services consultant, providing support to different financial profile customers, answering questions and helping with banking procedures. I was promoted to the Ombudsman's Office to receive and act on the resolution of complaints coming from the telephone, Central Bank and Procon channels.At Wizard I worked as an English instructor, developing educational activities for children, teenagers and adults.At Fidelity Processodora e Serviços S.A. I started with telephone service and support for Banco Bradesco credit card customers and then I was promoted to bilingual customer service consultant to provide support and demands related to the American Express prepaid travel card customers.At APAE I worked as an administrative assistant involved in activities such as reception, organization of documents and activities linked to the routine of the therapy sector of the non-governmental organization.