Trish Borrello-Monie Email & Phone Number

Lake Charles, Louisiana Area

Responsible for the regional operations of seven physician practices consisting of Internal Medicine, Cardiology, Hematology Oncology, Family Medicine, Rheumatology, Rehabilitation and Infectious Disease Clinics. Proficient in the management of all clinic personnel including providers and mid levels through the preparation of clinic budgets, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining LHP/staff communications. Primary accountability for the opening and closing of clinic offices and associated credentialing of practitioners. Establishes and maintains relationships fostering collaboration with local hospital leadership and the CHRISTUS Physician Group Corporate executive staff. Facilitates local development strategies through the recruitment efforts with provider candidates and regional interviewing. Drives performance improvement activities and models organizational transparency regarding Press Ganey patient satisfaction results by clinic and per region.

Greater New Orleans Area

Responsible for clinical, human resources, administrative and operational leadership of two specialty surgical clinics (Urology and ENT) to include supervision of staff, assessing qualifications and abilities of potential employees and existing staff members, interpersonal relationship development with multiple departments across HCA facilities including the corporate office and superior ability to foster collaboration with various disciplines (doctors, nurses, clerical staff, patient access, revenue integrity, Tulane Medical School staff and insurance companies). Developed departmental budget and managed capital expenses, vendor contracting and workforce productivity. Staffing, performance management, recruitment, medical credentialing, FMLA, unemployment hearings, workforce planning, payroll, patient care flow processes, electronic health record training, meaningful use, revenue cycle, patient access, insurance pre certs and denials management, claims submission, coding, charge entry. Monitored department metrics regarding meaningful use for each practitioner, Medicare advanced beneficiary notices, and physician credentialing.

Mandeville, La

Responsible for leading and directing all day to day operations of the largest multispecialty veterinary hospital and emergency center in Louisiana. Development of strategic planning for further operational growth of satellite clinics in the Gulf Coast region. Coordination of the activities of all departments to maximize efficient delivery of medical care and establishment of a quality council to review the methods and processes by which services are rendered. Recruitment of all staff to include 17 doctors and contract negotiation with professional staff. Directs all new hire activities (recruitment, candidate interviewing, selection, on-boarding, training) and continued professional growth of all staff. Independently manages all human resource functions to include employee relations, performance measurement, merit administration, payroll, FMLA, compensation, benefits, worker’s compensation, maintenance of professional licenses (DVM, CDS, DEA) and occupational/business licenses, 1099’s for all contract labor. Coordinates all hospital/doctor continuing education events including board approval for Louisiana and Mississippi. Establish all hospital policies and procedures and monitors accountability with all staff. Supervision and mentoring of all members of the leadership team. Reviews financial reports and oversees the accuracy of revenue integrity (charge capture). Acts as a change agent for creating and sustaining a new organizational culture to enhance the productivity and operational effectiveness of the practice.

. Responsible for oversight and management of the Case Management Department, social services and clinical documentation program for a 473 bed acute care hospital. Project leader for Humana Insurance Company readmission initiative for the Medicare risk patient population. Responsible for job analysis and redesign of medical social work job descriptions leading to a Center of Excellence in social work discharge planning over the next two years. Clinical management of transitions of care activities. Continuing education coordinator for department including liaison role with vendor agencies. Provision of Louisiana State Board of Social Work Examiners supervision towards licensure for 18 staff members. Graduate student field instructor for 3 universities with state and national certification. KeyContributions:Developed system-wide training manual for Case Management Department staff.Improved client service by training staff in quality service strategies.Excelled in highly collaborative position to meet goals across departments and disciplines. Facilitated superior business relationships with vendor agencies to benefit hospital financial performance.Developed protocols to increase efficiency of social work tasks and to standardize activities.Chaired multi-departmental task force to improve collaboration between departments and in improving patient throughput in discharge planning. Selected by hospital's physician group to serve on performance improvement committee representing all social work staff regarding interdisciplinary functions in patient care.

Hospital Case Management and discharge planning

Provided support to both business and admissions operations for general medical/surgical hospital. Processed pre-certifications with insurance companies.

Directed and instructed 16-week national program for treatment of agoraphobia and panic disorder using self-help module and providing support staff services to clients. Facilitated 3-hour weekly sessions offering desensitization and behavior modification techniques. Developed business partnership with Delta Airlines for flight simulation.

Facilitated employment program for homeless population, including training clients in application process, interviewing techniques, presentation skills and appropriate follow up with prospective employers to gain employment.

Worked in campaign division involving fundraising at corporate and individual levels. Trained company executives in giving presentations to employee groups regarding the annual campaign.

Began providing behavior modification classes to groups of individuals seeking weight-loss support; advanced to administrative and management role. Managed purchasing, product orders, staffing and all Human Resource functions including marketing and media production activities.

Mba, Healthcare Concentration

Activities and Societies: Distinguished EMBA graduate for 2008, Southeastern LA UniversityExecutive MBA Program, Distinguished MBA graduate

Msw, Social Work

Activities and Societies: MSW, Administration, Planning and Organizing concentration Dean's ListMSW Program

Ba, Sociology/Psychology

Activities and Societies: Dean's List